O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional

• Ano de defesa: 2016
• Autor(a) principal: Costa, Alcidina Magalh??es da Cunha
• Orientador(a): Silva, Lu??za M??nica Assis da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Cat??lica de Bras??lia
• Programa de Pós-Graduação: Programa Strictu Sensu em Comunica????o
• Departamento: Escola de Educa????o, Tecnologia e Comunica????o
• País: Brasil
• Palavras-chave em Português: Comunica????o organizacional; Representa????es sociais
• Área do conhecimento CNPq: COMUNICACAO
• Resumo em Inglês: The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises.
• Link de acesso: https://bdtd.ucb.br:8443/jspui/handle/tede/2354

The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises.