Usabilidade de ícones em Ambientes Virtuais de Aprendizagem: uma análise pela ótica da neurociência e da experiência do usuário

• Ano de defesa: 2021
• Autor(a) principal: Santos, Fernanda Mendes de Vuono
• Orientador(a): Freitas, Sydney Fernandes de
• Banca de defesa: Medeiros, Ligia Maria Sampaio de , Oliveira, André Ribeiro de , Formiga, Eliana de Lemos , Mariño, Suzi Maria Carvalho
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade do Estado do Rio de Janeiro
• Programa de Pós-Graduação: Programa de Pós-Graduação em Design
• Departamento: Centro de Tecnologia e Ciências::Escola Superior de Desenho Industrial
• País: Brasil
• Palavras-chave em Português: Usabilidade; Ícones; Ambiente virtual de aprendizagem; Neurociência; Experiência do usuário; Design centrado no usuário; Ambientes virtuais compartilhados; Educação à distância
• Palavras-chave em Inglês: Usability; Icons; Learning management system; Neuroscience; User experience; User centered design; Shared virtual environments; Distance education
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::DESENHO INDUSTRIAL
• Link de acesso: http://www.bdtd.uerj.br/handle/1/16469

This study presents the analysis of the usability of icons in learning management systems, from the perspective of neuroscience and user experience. The research was based on Design Science Research and, therefore, was based on systematic reviews of the literature on all the topics covered, obeying the rigor of the proposed methodology. It was evaluated through usability tests, such as heuristic evaluation and cooperative evaluation, the user's cognitive load when using the Fiocruz Learning Management System (LMS), and its interaction with the interface iconography. The contribution of neuroscience to this research occurred during the performance of the cooperative evaluation with the use of the eye tracker and functional near-infrared spectroscopy (fNIRS) to measure the user's cognitive load, such as his attention and engagement, during the interaction with the interface and its iconography. As a result, there is the proposition of a set of heuristics HEAD, original and unprecedented, for learning management systems with a focus on iconography, as an artifact for the development of interfaces with more representative icons, which demand less cognitive effort from the user for their understanding, resulting in distance education platforms more intuitive and efficient.