Burnout e fadiga por compaixão em trabalhadores de enfermagem do serviço de nefrologia

• Ano de defesa: 2024
• Autor(a) principal: Ribeiro, Lisiane Silva
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Mestrado Profissional em Enfermagem; Centro de Ciências da Saúde; UFES; Programa de Pós-Graduação em Enfermagem
• Palavras-chave em Português: Enfermagem; Trabalho; Nefrologia; Burnout; Fadiga de Compaixão; Tecnologia educacional; Esgotamento Psicológico; Esgotamento Profissional; Profissionais de Enfermagem; Compassion Fatigue; Burnout, Professional; Nurse Practitioners
• Link de acesso: http://repositorio.ufes.br/handle/10/18219

Introduction: Burnout Syndrome and Compassion Fatigue are conditions that negatively affect the physical and mental health of nursing workers, resulting in physical exhaustion, anxiety, depression and depersonalization in relation to work. The quality of care provided is also compromised, due to fatigue and decreased empathy when interacting with patients. Signs of Burnout have been observed among nephrology nursing staff, with effects on the health of the worker and the work environment. Objective: To identify the determinants of Burnout Syndrome and Compassion Fatigue, to describe Burnout and Compassion Fatigue in nursing workers, to analyze the perception of nursing workers in relation to Burnout and Compassion Fatigue, and to build an educational technology for coping with Burnout and Compassion Fatigue for nursing workers. Method: Applied research, with technological production, carried out with nursing workers from the nephrology service of a university hospital in the southeast. The research was carried out in four stages: 1) Literature review; 2) Quantitative data collection; 3) Qualitative data collection; 4) Technology development. Results: The integrative literature review includes work overload, lack of institutional support and continuous contact with situations of suffering as the main determinants for the development of Burnout and Compassion Fatigue among nursing workers in the nephrology sector. These factors were corroborated by the study's findings. In the quantitative analysis, 47% of the participants showed high levels of stress and 53% showed signs of Burnout; in addition, 65% reported symptoms of Compassion Fatigue, and the majority of those affected were women, 70%. In the qualitative analysis, the following categories emerged: emotional and work overload, lack of professional recognition and lack of psychological support. Product: Chatbot-type educational technology, with an artificial intelligence interface and self-management, in which the virtual secretary can identify workers' demands regarding Burnout Syndrome and Compassion Fatigue, presenting personalized strategies based on user interactions. Final considerations: This study revealed an overview of the information collected in the assessments of Burnout Syndrome and Compassion Fatigue among nursing workers in the Nephrology Unit. Using quantitative and qualitative methods, it was possible to measure the severity of these conditions using psychometric scales and to explore the professionals' subjective perceptions. The quantitative analysis revealed high levels of stress and emotional exhaustion, while the qualitative analysis highlighted categories such as emotional overload, lack of professional recognition and absence of psychological support. Based on these findings, educational technology was developed in the form of a chatbot, designed to help professionals self-manage Burnout and Compassion Fatigue, responding to the specific needs of workers