As bibliotecas e as mídias sociais: o uso do Facebook pelas bibliotecas das universidades federais brasileiras

• Ano de defesa: 2018
• Autor(a) principal: Peixoto, Suzane Gonçalves Duarte
• Orientador(a): Santos, Andrea Pereira dos
• Banca de defesa: Santos, Andrea Pereira dos, Martins, Dalton Lopes, Elias Junior, Alberto Calil
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Goiás
• Programa de Pós-Graduação: Programa de Pós-graduação em Comunicação (FIC)
• Departamento: Faculdade de Informação e Comunicação - FIC (RG)
• País: Brasil
• Palavras-chave em Português: Bibliotecas universitárias; Mídias sociais; Facebook; Práticas comunicativas
• Palavras-chave em Inglês: University libraries; Social media; Facebook; Communicative practices
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::COMUNICACAO
• Link de acesso: http://repositorio.bc.ufg.br/tede/handle/tede/8829

With the advent of Information and Communication Technologies new conceptions, new practices and new requirements have emerged. Communication became understood as a field of exchange and interaction and no longer as a linear process, in which the sender has supremacy over the passive receiver. It also occurred to the disjunction between space and time, which contributed to the expansion of the fields of communication exchanges. Communicative practices ceased to be carried out only face-to-face and in the same space of time, to happen also in cyberspace through computer networks. Communication now occurs mainly through the internet and social media as internet sites that allow users greater possibility of interaction and participation. They are presented as important resources to increase communication between university libraries and users. Thus, the general objective is to identify the uses of Facebook by the libraries of the Brazilian Federal Universities in their communicative practices. And as specific objectives: to identify the libraries of the Brazilian Federal Universities; identify which of these university libraries make use of social media; analyze the content of the publications made by them on Facebook and identify for what purposes the libraries of Brazilian federal universities use Facebook. According to these objectives this research is classified as descriptive - exploratory and from the point of view of the problem approach is characterized as quali-quanti. This research was structured in four stages. The first stage consisted in the collection of information about the libraries of the Brazilian federal universities and the definition of the sample. The second step was to identify the use of social media by libraries. The third step involved in collecting data on the pages of the libraries on Facebook. The fourth step consisted in the content analysis of the publications carried out by the libraries of the Brazilian federal universities on Facebook. The survey showed that there are 655 university libraries (central and sectoral) spread throughout Brazil, present in all Brazilian Federal Universities. It was verified that of this total only 48.2% of the libraries use some type of social media, being Facebook, Twitter and Blog the most used by them. From the analysis of content of the publications it was identified that the libraries use their pages in Facebook, mainly, to talk about its products and services offered. Given the results and based on the theoretical reference, it is noticed that the libraries of Brazilian federal universities have incorporated social media into their communicative practices, but this still occurs in an unplanned way in most of them. In addition, they have attitudes that do not contribute to 2.0 libraries.