Proposta de um sistema de gestão de estresse para médicos em hospitais baseado na OHSAS

• Ano de defesa: 2008
• Autor(a) principal: Santos, Cidalia de Lourdes de Moura
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraí­ba; BR; Engenharia de Produção; Programa de Pós-Graduação em Engenharia de Produção; UFPB
• Palavras-chave em Português: Gerenciamento do estresse; Estresse médico; Trabalho médico; Management of stress; Medical stress; Medical work; ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/5276

This research aimed at developing a management model of stress for doctors in hospitals based on guidelines proposed by the OHSAS 18001:2007. With the advent of globalization and competitiveness, the work became more stressful and diseases resulting from stress were more present. Stress is a physiological reaction of the body, therefore, necessary for life. The stress on its balance brings benefits to the individual and is called eustress, on the contrary it is called distress. The medical work puts into context a number of stressors, such as: dealing with illness and death, extended days, night work, work overload, teams conflict, among others, and therefore are affected by various problems of stress at work. To change this scenario, a way to control the stress in the hospital and in the medical work is to create ways for its management, keeping it at a healthy level. Thus, with the guidelines of a model for management of the Health and Safety at Work, the OHSAS 18001:2007, a model to manage the stress in hospitals and for the medical profession was built. The research carried out was mainly exploratory and on literature, with elements of methodology and documentation. The development of the system was based on studies of the literature on stress, stress on doctors and a careful study in all the sections and subsections of the OHSAS18001. During the study, strong points of the instrument which are key points to the success of how to manage stress were observed. As for the hospital, its organizational culture must be turned to the stress experienced by doctors and it is the starting point so that the management can happen. As to the structure of OHSAS18001, the policy should be constructed in a well defined way with clear objectives; the involvement of the medical professionals should be done through participation, awareness and training; there must be cooperation among all sectors of the hospital related to the medical work; capable and responsible people should be in charge of the system implementation; the existence of controls must be effective; and the proposal for continuous improvement means that the system should be constantly reassessed, it gives credibility to the system and preventive character and attention to medical work. It follows therefore that it was possible to adapt the OSHAS 18001:2007 to the management of stress for doctors in hospitals. The validation was not performed, but it is expected that by proving its efficiency, this proposed system could be another instrument of prevention and quality of life at work.