A percepção dos servidores técnico-administrativos da UFCG sobre a capacitação profissional por meio da EAD

• Ano de defesa: 2017
• Autor(a) principal: Santos, Michelly Raianne Ferreira dos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Educação; Programa de Pós-Graduação em Mestrado em Gestão de Organizações Aprendentes; UFPB
• Palavras-chave em Português: Educação a Distância; Ensino-aprendizagem; Competência Informacional; Capacitação Profissional; Tecnologia da Informação e Comunicação; Distance Education; Teaching-learning; Informational Competence; Professional Training; Information and Communication Technology; CIENCIAS HUMANAS::EDUCACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/9685

The constant innovation in the world scenario has brought the need for transformations, and the consequent search for professional training. Due to rapid social, technological and economic changes, professional training requires more dynamic, flexible and modern ways, in order to provide learners with greater autonomy in relation to their studies, mainly because they are people who have reduced time to attend face-to-face teaching mode. Currently, there are no boundaries for learning, due to the use of cyberspace that unites people in different and distant places, providing a remote contact and the exchange of information that enables the construction and reconstruction of knowledge. In this way, this dissertation aimed to analyze the perception of the technical-administrative servants of the Federal University of Campina Grande (UFCG) - Campus Cajazeiras, about the professional qualification through Distance Education (DE), seeking to understand different opinions of the functional body of the institution about the distance training modality, based on the courses taken. The empirical field corresponded to the UFCG and to the research sample consisted of 13 technical-administrative servants of the mentioned campus. About methodological procedures, it was characterized as a field research, with a quantitative and qualitative approach, conducted in an exploratory and descriptive way, where the Content Analysis method for diagnosis was used, through the categorization of open answers. As a data collection instrument, a questionnaire was used with open and closed questions, with the purpose in the first part of investigating the socioeconomic and professional profile of the respondents, and in the second part, the profile of the Four Levels of Evaluation of Team Training, based on Kirkpatrick´s literature, in terms of Reaction, Learning, Behavior and Results. The tabulation of the quantitative data and the results were obtained statistically through spreadsheets, where, later, graphs that were essential in the analysis of the questions for the demonstration of the outcome of the research were created. It was verified, from the results, that the general satisfaction with the training courses in the UFCG distance modality obtained a positive and favorable repercussion, with a rating of 15.38% as excellent, 53.85% as very good and 30.77% as good. None of the servers classified the distance courses as regular or weak, which demonstrates the acceptance of the modality of EAD in the UFCG as very useful and constructive. It is suggested that the managers of the mentioned University, together with the Coordination of Management and Development of People, extend the policy of offering distance courses more frequently to the technical-administrative servants, considering that the number of courses is still reduced, providing motivation for them to be trained, with a view to improving the quality of the public service.