Fiscalização e gestão de contratos administrativos: uma análise no contexto dos serviços terceirizados de mão-de-obra na UFCA

• Ano de defesa: 2022
• Autor(a) principal: Silva, Ailton Alves da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM GESTÃO PÚBLICA
• Palavras-chave em Português: Terceirização; Gestão de contrato; Fiscalização de contrato; UFCA; CNPQ::CIENCIAS SOCIAIS APLICADAS
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/51220

This dissertation aimed to analyze the performance of management and inspection activities of labor outsourcing contracts at UFCA from 2017 to 2021. The research is supported by surveys carried out in institutional documents (contracts and amendments, spreadsheets, internal inspection documents), legislation (laws, decrees, normative instructions) and questionnaires applied to inspectors and managers of outsourcing contracts. The nature of the research is descriptive and exploratory, with surveys carried out from a quantitative and qualitative approach. In addition, for data collection, an online questionnaire was applied. The instrument applied in this study was adapted from the Lima model (2021) on management and inspection at the IFRN. The application of the questionnaire intended to investigate the perception of inspectors and managers of outsourcing contracts about the structure, procedures and relationships between actors and sectors involved in contracts of this nature at UFCA. The survey considered managers and inspectors of services contracted via outsourcing of exclusive labor in all 05 UFCA and Rectory Campuses, totaling a sample of 14 inspectors and 06 contract managers. Through the research, it was demonstrated that the UFCA does not have a control system that centralizes the information pertinent to the outsourcing of labor and the control mechanisms are created by the different sectors involved in these hirings. Among the positive points found, UFCA has a systemic sector, renegotiations are carried out in the percentage of changes in Collective Bargaining Agreements - CCT, appointments occur according to the position or department where the employee works, there is participation of senior management, carrying out training and using a checklist to monitor execution, adding the existence of a sanctions sector. Among the negative points are the absence of a management system, absence of appointment ordinances in some cases, partial absence of a detailed report, non-use of the Result Measurement Instrument - IMR, absence of management reports.