Mapeamento e análise de riscos nas contratações de soluções TI da UFCA

• Ano de defesa: 2023
• Autor(a) principal: Fernandes, Darnel Amaro dos Santos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM GESTÃO PÚBLICA
• Palavras-chave em Português: Gestão de riscos; Compras públicas; Contratações de soluções de TI; Administração pública; Instituição federal de ensino superior; CNPQ::CIENCIAS SOCIAIS APLICADAS
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/52366

The objective of this work was to map the risks for the process of hiring IT solutions at DTI/UFCA. Regarding the research method, it has an applied nature, and as for the objectives, descriptive. With a qualitative approach, the procedure used was the case study, for addressing the reality of the Information Technology Board of the Federal University of Cariri (DTI/UFCA). To this end, in addition to the literature review of related concepts, documentary research was conducted and interaction with the servers directly involved with this activity in the institution for data collection, in order to identify the main risks in contracting IT solutions, and classify them according to their probability and impact they may cause. As a result, the main risks were detected, among them those related to budgetary issues, the incompleteness of the object specifications in the IT solutions contracting processes, and the ineligibility of suppliers in bidding processes. Based on this survey, control alternatives were proposed according to the classification carried out in face of the identified risks. This study contributes to risk management and the expansion of knowledge about the threats that permeate the hiring process, especially IT, at this University, providing managers with a mapping of risks that have the potential to collaborate in achieving the strategic objectives of the institution.