Visor: um modelo de aplicativo de vistoria veicular eletrônica para o DETRAN/RN

• Ano de defesa: 2020
• Autor(a) principal: Rodrigues, Felipe Medeiros
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM GESTÃO DE PROCESSOS INSTITUCIONAIS
• Palavras-chave em Português: Gestão pública; Administração de serviços; Governo eletrônico; Desenho participativo; BPM; Vistoria de identificação veicular; CNPQ::CIENCIAS HUMANAS
• Link de acesso: https://repositorio.ufrn.br/jspui/handle/123456789/29554

Government is not usually remembered as an innovative area. Even when there are initiatives in this way, it is clear that they are isolated and it is common not to improve institutions processes. The need to adopt more effective practices, to promote a better experience for citizens and to reaffirm the government appointment with citizens, identify opportunities to optimize performance and what are the chances of using it in order to develop an application model for electronic vehicle inspection. In this sense, an applied research was carried out, a systematic review of the available tools and solutions already adopted in other states. For this, use a qualitative approach, with the support of participatory design for the execution at project stages. This research methodology consists of conducting descriptive analyzes. In this case, a research was carried out in two stages. First, questionnaires were sent to stakeholders. Thus, relevant features were extracted for the solution development according to this scenario. Next, prototype’s development was planned, managing it visually through agile methodologies. Therefore, work’s target was to develop an application model that make vehicle’s identification inspection in a safe and efficient way to DETRAN/RN, aims to provide a service experience focused on the customers perspective and on electronic government policies.