Aplicação do método Minnesota Innovation Survey - MIS em hospitais da rede EBSERH - Empresa Brasileira de Serviços Hospitalares

• Ano de defesa: 2017
• Autor(a) principal: Medeiros, Helder Pacheco de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM ENGENHARIA DE PRODUÇÃO
• Palavras-chave em Português: EBSERH; Hospitais universitários; Inovação; Metodologia MIS; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://repositorio.ufrn.br/jspui/handle/123456789/25789

To think of innovation today is to bring to the field of organizations the notoriety, not only found in literature but also in management practices, of a highly recommended and decisive strategic bias for the current managers of the institutions of products and services in our country. Allied to this, the high degree of competitiveness present in the market, contributing significantly to the complexity in the context of decision making. Nowadays, managers need to maintain a continuous cycle of renewal over their processes, products and / or services. It is also important to know the conditioning factors and determinants for new alternatives that encourage innovation within organizations. The present research aims to analyze the organizational environment of the EBSERH Network - Brazilian Company of Hospital Services. It is considered one of the largest public companies of a private character, focused on the management of the University Hospitals of Brazil. The research sought to cover the set of University Hospitals connected to the EBSERH Network (totaling 50 Hospitals - 39 Contracts, 10 No Contract and 1 Public Company) located in the main regions of Brazil. It was sought to verify which important characteristics allowed the development of innovations. Data were collected, however, from 17 Hospitals (44%) in all regions of Brazil. As a methodology, this work took a descriptive approach, with qualitative and quantitative methods, based on a research planning aimed at bibliographic research and case studies. For this purpose, a questionnaire produced by the Minnesota Innovation Survey - MIS methodology, developed by the Minnesota Innovation Research Program - MIRP of the University of Minnesota in the United States, was used and applied to the main managers of the EBSERH Hospitals. As a result, statistical data point to aspects such as satisfaction, leadership, support, resource acquisition, engagement and innovation planning and execution, the best performance factors for innovation based on the Kruskal-Wallis parametric test for a significance level of 1%.