A maturidade da gest?o do conhecimento organizacional: O caso de uma organiza??o de pesquisa

• Ano de defesa: 2019
• Autor(a) principal: Muniz, Carlos Roberto
• Orientador(a): Cribb, Andr? Yves
• Banca de defesa: Cribb, Andr? Yves, Rocha, Saulo Barroso, Cribb, Sandra L?cia de Souza, Cunha, Robson Moreira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal Rural do Rio de Janeiro
• Programa de Pós-Graduação: Programa de P?s-Gradua??o em Gest?o e Estrat?gia
• Departamento: Instituto de Ci?ncias Sociais Aplicadas
• País: Brasil
• Palavras-chave em Português: Modelo de Maturidade; Gest?o do Conhecimento; Embrapa Agroind?stria de Alimentos
• Palavras-chave em Inglês: Maturity Model; Knowledge Management; Embrapa Food Technology
• Área do conhecimento CNPq: Administra??o
• Link de acesso: https://tede.ufrrj.br/jspui/handle/jspui/5556

The world lives in a constant technological transformation driven by knowledge. The interests of organizations for knowledge and their processes are justified by the speed of changes and innovations that society experiences daily and within organizations. The knowledge must be treated as active and its management can boost the results of organizations. Managing knowledge has become imperative for contemporary society. However, knowledge management still lacks tools that are consolidated and recognized as effective in measuring the processes that make up knowledge management. The maturity models of knowledge management emerged as a solution and thus, to score problems and processes of knowledge management. These models have the function of measuring and evaluating the main processes and factors that impact knowledge management, but there is still no model that has met all the demands that knowledge management needs for its efficient application within organizations. Throughout this research, it was noticed that the studies of the relations between the evaluated processes and items could be explored, because despite the various studies, only a few work and/or measure the relationship of the constructs that make up knowledge management. From these precepts, we try to answer the following question: Are there relationships between the constructs that make up a maturity model of knowledge management in a research and development organization? To answer this question, this study had the following objective: Evaluate the maturity of knowledge management and the relationships of constructs in a research and development organization. After the bibliographic review, it was defined that the model used is the Oliveira and Pedron (2014) and the company chosen for the application was the ?Embrapa Food Technology?, one of the forty-two centralized units. The study was of a quantitative nature and was performed by data collection. The data collection instrument was answered by fifty employees who handle, create and transform the active knowledge within the studied unit. The data collected were treated with descriptive statistical analysis through Excel software and the structural equation modeling was performed through the software SmartPLS. This study was limited to being carried out in a single research unit of the Brazilian Agricultural Research Corporation (Embrapa). Nevertheless, due to the number of research plants in this unit, it was possible to apply the model proposed in the study, with no impairment to the quantitative analyzes performed in the study. The results of this study indicate that the knowledge management maturity model proposed by Oliveira and Pedron (2014) is applicable to the performance of the ?Embrapa Food Technology? and that eleven of the twelve relationships among the constructs proposed in the model were confirmed. The studied unit had its result as level three of maturity, according to the studied model. This stage is called development.