Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria
Ano de defesa: | 2016 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal de Santa Maria
|
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Administração
|
Departamento: |
Administração
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://repositorio.ufsm.br/handle/1/4786 |
Resumo: | The outsourcing process is a practice that is increasingly more present in the public organizations, what determined many changes in the kind of management because it transfers to thirty-party services the execution of intermediate activities from formalization of outsourcing contracts, enabling the public organizations to focus more on their final activities. In this perspective, the paper focused on the analysis of outsourcing contract management in the public administration and as main aim to examine how the elaboration processes, the cleaning outsourcing contract management and the inspection were configured at the Federal University of Santa Maria (UFSM). For this reason, they were adopted as investigation procedures the documental analysis to explain how the process happens; the bibliography analysis to make a theoretical basis about the researched theme, interviews with the people involved to verify how exactly happens the outsourcing contract management at UFSM. In a first moment, it was made the description about the cleaning services at the university. From this approach, it was analyzed how the outsourcing processes of cleaning services happen from the public notice elaboration to the supervision and inspection of contracts, permitting an analysis of all process. The results highlighted that there are several challenges in the contract management of cleaning services. The main challenges are the lack of professional qualification involved in the process, lack of standardization, failures at the contracts and difficulties of the university management. It was also identified that the UFSM is aware about the problems and that there is a discussion about the management improvement with professional qualification to those involved in the outsourcing contract processes and improvement of the contract processes and their inspection. |
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2017-04-242017-04-242016-07-29ALBARELLO, Sandro. Analysis about the management of cleaning outsourcing contract at Federal University of Santa Maria. 2016. 99 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016.http://repositorio.ufsm.br/handle/1/4786The outsourcing process is a practice that is increasingly more present in the public organizations, what determined many changes in the kind of management because it transfers to thirty-party services the execution of intermediate activities from formalization of outsourcing contracts, enabling the public organizations to focus more on their final activities. In this perspective, the paper focused on the analysis of outsourcing contract management in the public administration and as main aim to examine how the elaboration processes, the cleaning outsourcing contract management and the inspection were configured at the Federal University of Santa Maria (UFSM). For this reason, they were adopted as investigation procedures the documental analysis to explain how the process happens; the bibliography analysis to make a theoretical basis about the researched theme, interviews with the people involved to verify how exactly happens the outsourcing contract management at UFSM. In a first moment, it was made the description about the cleaning services at the university. From this approach, it was analyzed how the outsourcing processes of cleaning services happen from the public notice elaboration to the supervision and inspection of contracts, permitting an analysis of all process. The results highlighted that there are several challenges in the contract management of cleaning services. The main challenges are the lack of professional qualification involved in the process, lack of standardization, failures at the contracts and difficulties of the university management. It was also identified that the UFSM is aware about the problems and that there is a discussion about the management improvement with professional qualification to those involved in the outsourcing contract processes and improvement of the contract processes and their inspection.A terceirização é uma prática que está cada vez mais presente nas organizações públicas, o que possibilita muitas mudanças na forma de gestão, pois transfere para terceiros a execução das atividades-meio através da formalização de contratos de prestação de serviços, oportunizando as organizações públicas a focar mais nas suas atividades-fim. Nesta perspectiva, o presente trabalho versa sobre a gestão de contratos de terceirização na administração pública e teve como objetivo principal examinar como se configuram os processos de elaboração, gerenciamento e fiscalização do contrato dos serviços terceirizados de limpeza no âmbito da Universidade Federal de Santa Maria (UFSM). Para esta pesquisa, foram adotados, como procedimentos de investigação, a análise documental, para explicar como ocorre o processo; estudo bibliográfico, para construir um embasamento teórico acerca do tema; e, entrevistas com as partes envolvidas, para verificar como, de fato, ocorre a gestão do contrato na UFSM. Procurou-se fazer num primeiro momento a descrição sintética do processo de terceirização como um todo, bem como uma análise do processo de terceirização dos serviços de limpeza na UFSM. A partir dessa abordagem, foi possível analisar como ocorre a gestão do processo de terceirização dos serviços de limpeza, desde a elaboração dos editais, até o acompanhamento e fiscalização do contrato, permitindo uma análise de todo processo. Os resultados encontrados mostram que existem inúmeros desafios na gestão de contrato dos serviços de limpeza da UFSM, sendo que os principais são a falta de qualificação dos profissionais envolvidos no processo, falta de padronização, falhas no contrato e dificuldades por parte da gestão da universidade. Identificou-se também que a UFSM tem ciência dos problemas e que discute a possibilidade de aperfeiçoamento na gestão, com capacitação dos servidores envolvidos e melhoria nos processos de contratação e fiscalização.application/pdfporUniversidade Federal de Santa MariaPrograma de Pós-Graduação em AdministraçãoUFSMBRAdministraçãoTerceirizaçãoContratoGestãoFiscalizaçãoUFSMPublic managementOutsourcingCleaning contractUFSMCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOAnálise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa MariaAnalysis about the management of cleaning outsourcing contract at Federal University of Santa Mariainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisBender Filho, Reisolihttp://lattes.cnpq.br/9794436610539367Coronel, Daniel Arrudahttp://lattes.cnpq.br/9265604274170933Wittmann, Milton Luizhttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4785476D0http://lattes.cnpq.br/8415079852382088Albarello, Sandro6002000000064003003003005005137aea9-6b9d-4338-b68c-0cb00c87948bc2a651bb-13c5-4196-8a08-2d29d0ff282ac05e6d3a-5583-418b-9974-579627bcf2235b204672-c320-405d-89c9-5f7b96095616info:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALALBARELLO, SANDRO.pdfapplication/pdf978001http://repositorio.ufsm.br/bitstream/1/4786/1/ALBARELLO%2c%20SANDRO.pdf201873f406267a749e50500d92520998MD51TEXTALBARELLO, SANDRO.pdf.txtALBARELLO, SANDRO.pdf.txtExtracted texttext/plain233610http://repositorio.ufsm.br/bitstream/1/4786/2/ALBARELLO%2c%20SANDRO.pdf.txt96dd9f8413bfbb2d145cbefe94864e46MD52THUMBNAILALBARELLO, SANDRO.pdf.jpgALBARELLO, SANDRO.pdf.jpgIM Thumbnailimage/jpeg4494http://repositorio.ufsm.br/bitstream/1/4786/3/ALBARELLO%2c%20SANDRO.pdf.jpgc8fde1060a6aa13682a399b8802e52dcMD531/47862017-07-25 11:09:58.466oai:repositorio.ufsm.br:1/4786Repositório Institucionalhttp://repositorio.ufsm.br/PUBhttp://repositorio.ufsm.br/oai/requestopendoar:39132017-07-25T14:09:58Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
dc.title.alternative.eng.fl_str_mv |
Analysis about the management of cleaning outsourcing contract at Federal University of Santa Maria |
title |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
spellingShingle |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria Albarello, Sandro Terceirização Contrato Gestão Fiscalização UFSM Public management Outsourcing Cleaning contract UFSM CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
title_full |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
title_fullStr |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
title_full_unstemmed |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
title_sort |
Análise da gestão do contrato de terceirização de limpeza da Universidade Federal de Santa Maria |
author |
Albarello, Sandro |
author_facet |
Albarello, Sandro |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Bender Filho, Reisoli |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/9794436610539367 |
dc.contributor.referee1.fl_str_mv |
Coronel, Daniel Arruda |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/9265604274170933 |
dc.contributor.referee2.fl_str_mv |
Wittmann, Milton Luiz |
dc.contributor.referee2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4785476D0 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8415079852382088 |
dc.contributor.author.fl_str_mv |
Albarello, Sandro |
contributor_str_mv |
Bender Filho, Reisoli Coronel, Daniel Arruda Wittmann, Milton Luiz |
dc.subject.por.fl_str_mv |
Terceirização Contrato Gestão Fiscalização UFSM |
topic |
Terceirização Contrato Gestão Fiscalização UFSM Public management Outsourcing Cleaning contract UFSM CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Public management Outsourcing Cleaning contract UFSM |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The outsourcing process is a practice that is increasingly more present in the public organizations, what determined many changes in the kind of management because it transfers to thirty-party services the execution of intermediate activities from formalization of outsourcing contracts, enabling the public organizations to focus more on their final activities. In this perspective, the paper focused on the analysis of outsourcing contract management in the public administration and as main aim to examine how the elaboration processes, the cleaning outsourcing contract management and the inspection were configured at the Federal University of Santa Maria (UFSM). For this reason, they were adopted as investigation procedures the documental analysis to explain how the process happens; the bibliography analysis to make a theoretical basis about the researched theme, interviews with the people involved to verify how exactly happens the outsourcing contract management at UFSM. In a first moment, it was made the description about the cleaning services at the university. From this approach, it was analyzed how the outsourcing processes of cleaning services happen from the public notice elaboration to the supervision and inspection of contracts, permitting an analysis of all process. The results highlighted that there are several challenges in the contract management of cleaning services. The main challenges are the lack of professional qualification involved in the process, lack of standardization, failures at the contracts and difficulties of the university management. It was also identified that the UFSM is aware about the problems and that there is a discussion about the management improvement with professional qualification to those involved in the outsourcing contract processes and improvement of the contract processes and their inspection. |
publishDate |
2016 |
dc.date.issued.fl_str_mv |
2016-07-29 |
dc.date.accessioned.fl_str_mv |
2017-04-24 |
dc.date.available.fl_str_mv |
2017-04-24 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
ALBARELLO, Sandro. Analysis about the management of cleaning outsourcing contract at Federal University of Santa Maria. 2016. 99 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016. |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/4786 |
identifier_str_mv |
ALBARELLO, Sandro. Analysis about the management of cleaning outsourcing contract at Federal University of Santa Maria. 2016. 99 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016. |
url |
http://repositorio.ufsm.br/handle/1/4786 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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600200000006 |
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info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Administração |
dc.publisher.initials.fl_str_mv |
UFSM |
dc.publisher.country.fl_str_mv |
BR |
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Administração |
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Universidade Federal de Santa Maria |
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