O sistema de gestão da qualidade e as influências no conteúdo estratégico e nos processos de empresas instaladas em APLS

• Ano de defesa: 2013
• Autor(a) principal: Silva, Luiz Carlos da
• Orientador(a): Schmidt, Alberto Souza
• Banca de defesa: Godoy, Leoni Pentiado , Madruga, Lúcia Rejane da Rosa Gama
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria
• Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia de Produção
• Departamento: Engenharia de Produção
• País: BR
• Palavras-chave em Português: Sistema de Gestão da Qualidade; Conteúdo estratégico; Processos empresariais; Arranjo produtivo local
• Palavras-chave em Inglês: Quality Management System; Strategic content; Business processes; Local productive arrangement
• Área do conhecimento CNPq: CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/8267

The theme of this work focuses on the strategies of quality and aims to analyze the influence of the implementation of the Quality Management System in strategic content and business processes of companies. Considering the influence of the Quality Management System on the strategic content and processes of companies was developed with an exploratory descriptive qualitative approach through primary sources. The study focuses on companies located in three Local Productive Arrangements, in the northwestern part of the state of Paraná, belonging to different branches of activities, which are: Local Productive Arrangement Metals toilets Loanda, Local Productive Arrangement Making of Maringa, and Arrangement Local Production of Medical and Dental of Campo Mourao. The results lead to the conclusion that the implementation of quality management system in companies located in clusters in the region northwest of the state of Paraná, specifically Loanda (Metal Health), Maringá (Clothes) and Campo Mourao (Measured Hospital), by putting the Quality Management System, its strategic content (product and market) were affected to a lesser or greater extent and that companies had to define new strategies and shape their processes to suit new forms of management.