As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade
Ano de defesa: | 2008 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal de Santa Maria
|
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Engenharia de Produção
|
Departamento: |
Engenharia de Produção
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://repositorio.ufsm.br/handle/1/8048 |
Resumo: | This research aims to identify and characterize the main evolution of Management Organizations according to the Gaucho Program of Quality and Productivity, Level II - Towards Excellence, developing an examination of the main learning practices used in recognized organizations which have the Quality Award RS. This issue has an extreme importance to the award granting, which assures a good performance and maintain the survival of the business. As regards the research method, this study can be characterized as descriptive, predominantly qualitatively. Its approach was based on a study case, whose unit of analysis was considered from the universe of winner companies of the Trophy Gold Award Quality of RS. As a basis of research, the theme organizational learning in literature and its applying on Criteria for Excellence in the National Quality Awards were discussed together with the Gaucho program of Quality and Productivity. The implementation of this study has been performed through the adoption of a conceptual model for verification of organizational learning developed by Guaragna (2004). In consequence, the Report of Management was analyzed and the coordinators of the Management System of two companies, recognized by submitting processes cross outlined in a structure, were interviewed. This approach allows the occurrence of practices of organizational learning that are on course in the follow organizations: Centro Tecnológico de Mecatrônica SENAI and Medianeira Transportes Ltda. Based on the study, it is supposed that the learning can be understood as a process with specific characteristics, in which leaders have a key function in its achievement, occurring by meetings of critical analysis, preparation or revision of the Strategic Planning and benchmarking with companies in the same segment. Finally, it is suggested that further researches should be developed in order to verify the effectiveness of the practice of organizational learning and the competitive gap created to the organizations by the Quality Award RS in its different modalities. |
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2008-05-202008-05-202008-03-07CARVALHO, Mauricio Nunes Macedo de. The practice of organisational learning in companies winning the PGQP - program gaucho quality and productivity. 2008. 158 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2008.http://repositorio.ufsm.br/handle/1/8048This research aims to identify and characterize the main evolution of Management Organizations according to the Gaucho Program of Quality and Productivity, Level II - Towards Excellence, developing an examination of the main learning practices used in recognized organizations which have the Quality Award RS. This issue has an extreme importance to the award granting, which assures a good performance and maintain the survival of the business. As regards the research method, this study can be characterized as descriptive, predominantly qualitatively. Its approach was based on a study case, whose unit of analysis was considered from the universe of winner companies of the Trophy Gold Award Quality of RS. As a basis of research, the theme organizational learning in literature and its applying on Criteria for Excellence in the National Quality Awards were discussed together with the Gaucho program of Quality and Productivity. The implementation of this study has been performed through the adoption of a conceptual model for verification of organizational learning developed by Guaragna (2004). In consequence, the Report of Management was analyzed and the coordinators of the Management System of two companies, recognized by submitting processes cross outlined in a structure, were interviewed. This approach allows the occurrence of practices of organizational learning that are on course in the follow organizations: Centro Tecnológico de Mecatrônica SENAI and Medianeira Transportes Ltda. Based on the study, it is supposed that the learning can be understood as a process with specific characteristics, in which leaders have a key function in its achievement, occurring by meetings of critical analysis, preparation or revision of the Strategic Planning and benchmarking with companies in the same segment. Finally, it is suggested that further researches should be developed in order to verify the effectiveness of the practice of organizational learning and the competitive gap created to the organizations by the Quality Award RS in its different modalities.A presente pesquisa tem como objetivo principal identificar e caracterizar a evolução da Gestão de Organizações de acordo com o Programa Gaúcho da Qualidade e Produtividade, Nível II - Rumo a Excelência, por meio do exame das principais práticas de aprendizagem utilizadas nas organizações reconhecidas com Prêmio Qualidade RS, visto ser esse tema fundamental à concessão da referida premiação, à sobrevivência e ao desempenho empresarial. Quanto ao método de pesquisa, este estudo pode ser caracterizado como descritivo, predominantemente qualitativo, a sua abordagem baseou-se em um estudo de caso, cuja unidade de análise considerada foi extraída do universo de empresas ganhadoras do Troféu Ouro do Prêmio Qualidade RS. Como forma de pesquisa, buscou-se identificar o tema aprendizado organizacional na literatura e sua abordagem nos Critérios de Excelência do Prêmio Nacional da Qualidade, concomitantemente ao Programa Gaúcho da Qualidade e Produtividade. A execução deste estudo deu-se por meio da adoção de um modelo conceitual para verificação do aprendizado organizacional desenvolvido por Guaragna (2004) e, mediante análise do Relatório de Gestão e entrevista com os coordenadores do Sistema de Gestão de duas empresas reconhecidas por apresentarem processos delineados e uma estrutura interfuncional, que possibilita a ocorrência de práticas de aprendizagem organizacional que estejam em decurso nas organizações: Centro Tecnológico de Mecatrônica SENAI e Medianeira Transportes Ltda. Com base no estudo, sugere-se que o aprendizado possa ser entendido como um processo com características específicas, nos quais as lideranças têm papel fundamental na sua implementação, ocorrendo por meio de reuniões de análise crítica, elaboração ou revisão do Planejamento Estratégico e, benchmarking com empresas do mesmo segmento. Por fim, sugere-se que pesquisas futuras sejam realizadas com o intuito de verificar a eficácia das práticas de aprendizagem organizacional, bem como o diferencial competitivo gerado às organizações, pelo Prêmio Qualidade RS nas suas diferentes modalidades.Conselho Nacional de Desenvolvimento Científico e Tecnológicoapplication/pdfporUniversidade Federal de Santa MariaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBREngenharia de ProduçãoAprendizagem organizacionalPráticas organizacionaisPrêmio Qualidade RSOrganisational learningOrganizational practicesQuality Awards RSCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOAs práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividadeThe practice of organisational learning in companies winning the PGQP - program gaucho quality and productivityinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisSchmidt, Alberto Souzahttp://lattes.cnpq.br/2214080795054032Gomes, Clandia Maffinihttp://lattes.cnpq.br/2010827580929023Godoy, Leoni Pentiadohttp://lattes.cnpq.br/7499692835204617http://lattes.cnpq.br/3121401255411789Carvalho, Mauricio Nunes Macedo de3008000000054005003005005003bf53f32-7573-43ec-8697-1fd9030f53458cec098f-c507-4b00-b4cf-31409dc1857baa9fffe9-f4c5-4af3-a7c7-c9973be3e6277bf45207-c33e-4986-94ff-6452dfe55ee1info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações do UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALMAURICIODECARVALHO.pdfapplication/pdf1337337http://repositorio.ufsm.br/bitstream/1/8048/1/MAURICIODECARVALHO.pdff0b770eaf3088dac47f53a473a510633MD51TEXTMAURICIODECARVALHO.pdf.txtMAURICIODECARVALHO.pdf.txtExtracted texttext/plain381199http://repositorio.ufsm.br/bitstream/1/8048/2/MAURICIODECARVALHO.pdf.txtecbda1fa29ee389553f5d42ecab1f2c0MD52THUMBNAILMAURICIODECARVALHO.pdf.jpgMAURICIODECARVALHO.pdf.jpgIM Thumbnailimage/jpeg4985http://repositorio.ufsm.br/bitstream/1/8048/3/MAURICIODECARVALHO.pdf.jpg53dc69179747bc6f27ba7eb68702e39cMD531/80482023-04-18 10:31:23.487oai:repositorio.ufsm.br:1/8048Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2023-04-18T13:31:23Biblioteca Digital de Teses e Dissertações do UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
dc.title.alternative.eng.fl_str_mv |
The practice of organisational learning in companies winning the PGQP - program gaucho quality and productivity |
title |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
spellingShingle |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade Carvalho, Mauricio Nunes Macedo de Aprendizagem organizacional Práticas organizacionais Prêmio Qualidade RS Organisational learning Organizational practices Quality Awards RS CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
title_full |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
title_fullStr |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
title_full_unstemmed |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
title_sort |
As práticas de aprendizado organizacional nas empresas vencedoras do PGQP programa gaúcho da qualidade e produtividade |
author |
Carvalho, Mauricio Nunes Macedo de |
author_facet |
Carvalho, Mauricio Nunes Macedo de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Schmidt, Alberto Souza |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/2214080795054032 |
dc.contributor.referee1.fl_str_mv |
Gomes, Clandia Maffini |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/2010827580929023 |
dc.contributor.referee2.fl_str_mv |
Godoy, Leoni Pentiado |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/7499692835204617 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/3121401255411789 |
dc.contributor.author.fl_str_mv |
Carvalho, Mauricio Nunes Macedo de |
contributor_str_mv |
Schmidt, Alberto Souza Gomes, Clandia Maffini Godoy, Leoni Pentiado |
dc.subject.por.fl_str_mv |
Aprendizagem organizacional Práticas organizacionais Prêmio Qualidade RS |
topic |
Aprendizagem organizacional Práticas organizacionais Prêmio Qualidade RS Organisational learning Organizational practices Quality Awards RS CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Organisational learning Organizational practices Quality Awards RS |
dc.subject.cnpq.fl_str_mv |
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
This research aims to identify and characterize the main evolution of Management Organizations according to the Gaucho Program of Quality and Productivity, Level II - Towards Excellence, developing an examination of the main learning practices used in recognized organizations which have the Quality Award RS. This issue has an extreme importance to the award granting, which assures a good performance and maintain the survival of the business. As regards the research method, this study can be characterized as descriptive, predominantly qualitatively. Its approach was based on a study case, whose unit of analysis was considered from the universe of winner companies of the Trophy Gold Award Quality of RS. As a basis of research, the theme organizational learning in literature and its applying on Criteria for Excellence in the National Quality Awards were discussed together with the Gaucho program of Quality and Productivity. The implementation of this study has been performed through the adoption of a conceptual model for verification of organizational learning developed by Guaragna (2004). In consequence, the Report of Management was analyzed and the coordinators of the Management System of two companies, recognized by submitting processes cross outlined in a structure, were interviewed. This approach allows the occurrence of practices of organizational learning that are on course in the follow organizations: Centro Tecnológico de Mecatrônica SENAI and Medianeira Transportes Ltda. Based on the study, it is supposed that the learning can be understood as a process with specific characteristics, in which leaders have a key function in its achievement, occurring by meetings of critical analysis, preparation or revision of the Strategic Planning and benchmarking with companies in the same segment. Finally, it is suggested that further researches should be developed in order to verify the effectiveness of the practice of organizational learning and the competitive gap created to the organizations by the Quality Award RS in its different modalities. |
publishDate |
2008 |
dc.date.accessioned.fl_str_mv |
2008-05-20 |
dc.date.available.fl_str_mv |
2008-05-20 |
dc.date.issued.fl_str_mv |
2008-03-07 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
CARVALHO, Mauricio Nunes Macedo de. The practice of organisational learning in companies winning the PGQP - program gaucho quality and productivity. 2008. 158 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2008. |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/8048 |
identifier_str_mv |
CARVALHO, Mauricio Nunes Macedo de. The practice of organisational learning in companies winning the PGQP - program gaucho quality and productivity. 2008. 158 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2008. |
url |
http://repositorio.ufsm.br/handle/1/8048 |
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300800000005 |
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openAccess |
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UFSM |
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