Análise de redes sociais informais e o compartilhamento do conhecimento organizacional
Ano de defesa: | 2010 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal de Santa Maria
|
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Administração
|
Departamento: |
Administração
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://repositorio.ufsm.br/handle/1/4563 |
Resumo: | The present work search to analyze the structure and the positioning of the actors of the social informal networks in the section of electronics of the Empresa Eliseu Kopp & Co. Ltd., to end to understand how it happens the sharing of the organizational knowledge. For this evaluation, it made use of a research descriptive, qualitative, accomplished through a case study. It is pointed out that qualitative methodologies were used for data collection and analysis of results, but the assessment of social networks requires the involvement in the measurement of quantitative aspects of relationships. To map the informal networks of the sector analyzed were questioned the 27 employees of the sector and; two managers were interviewed in order to identify incentive actions to the sharing of the knowledge existent in the Company. Friendship (KUIPERS apud MACAMBIRA, 2009) and advice (KRACKHARDT and HANSON, 1993) networks were mapped, using a questionnaire adapted from Silva (2003) and Macambira (2009). It was evaluated the structure of networks as Scott (2000) and identified the critical players and the roles assumed according to the classification of Cross and Prusak (2002 apud SANTOS and BASTOS, 2007). To identify incentive actions to the sharing of the knowledge existent in the Company, it made based on Terra (2000) and Nonaka and Takeuchi (1995). Information related to informal social networks were treated in parallel to UCINET program and NETDRAW program, which allowed a view of the characteristics of the networks analyzed. The main results state that the networks studied have a size of 124 relationships (friendship) and 110 relations (advice), low density (5 to 6%), indicating a high potential for relationships to be developed. It is possible to affirm that the main critical actors of the two nets are Turquesa (in the roles of central connector and broker transactional content) and Rubi e Tarsito (as expander borders). On incentive actions to the sharing of the knowledge existent in the Company, it was verified that actions exist in all of the appraised dimensions, however most of them happens in a no-planned way. It emphasize the mapping and analysis of the informal networks allow the location and visualization in a clearer view of who are the critical players and the paths the organizational knowledge, facilitating the sharing of knowledge. |
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2017-04-062017-04-062010-05-21SILVA, Angelita Freitas da. Social networks analysis and sharing of the organizational knowledge. 2010. 103 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010.http://repositorio.ufsm.br/handle/1/4563The present work search to analyze the structure and the positioning of the actors of the social informal networks in the section of electronics of the Empresa Eliseu Kopp & Co. Ltd., to end to understand how it happens the sharing of the organizational knowledge. For this evaluation, it made use of a research descriptive, qualitative, accomplished through a case study. It is pointed out that qualitative methodologies were used for data collection and analysis of results, but the assessment of social networks requires the involvement in the measurement of quantitative aspects of relationships. To map the informal networks of the sector analyzed were questioned the 27 employees of the sector and; two managers were interviewed in order to identify incentive actions to the sharing of the knowledge existent in the Company. Friendship (KUIPERS apud MACAMBIRA, 2009) and advice (KRACKHARDT and HANSON, 1993) networks were mapped, using a questionnaire adapted from Silva (2003) and Macambira (2009). It was evaluated the structure of networks as Scott (2000) and identified the critical players and the roles assumed according to the classification of Cross and Prusak (2002 apud SANTOS and BASTOS, 2007). To identify incentive actions to the sharing of the knowledge existent in the Company, it made based on Terra (2000) and Nonaka and Takeuchi (1995). Information related to informal social networks were treated in parallel to UCINET program and NETDRAW program, which allowed a view of the characteristics of the networks analyzed. The main results state that the networks studied have a size of 124 relationships (friendship) and 110 relations (advice), low density (5 to 6%), indicating a high potential for relationships to be developed. It is possible to affirm that the main critical actors of the two nets are Turquesa (in the roles of central connector and broker transactional content) and Rubi e Tarsito (as expander borders). On incentive actions to the sharing of the knowledge existent in the Company, it was verified that actions exist in all of the appraised dimensions, however most of them happens in a no-planned way. It emphasize the mapping and analysis of the informal networks allow the location and visualization in a clearer view of who are the critical players and the paths the organizational knowledge, facilitating the sharing of knowledge.O presente trabalho busca analisar a estrutura e o posicionamento dos atores das redes sociais intraorganizacionais informais do setor de eletrônica da Empresa Eliseu Kopp & Cia Ltda., a fim compreender como ocorre o compartilhamento do conhecimento organizacional. Para tanto, realizou-se uma pesquisa descritiva, qualitativa, realizada por meio de um estudo de caso. Salienta-se que metodologias qualitativas foram utilizadas para o levantamento dos dados e análise dos resultados, porém a avaliação das redes sociais exige o envolvimento de aspectos quantitativos na mensuração das relações. No intuito de mapear as redes informais do setor analisado foram questionados os 27 colaboradores do setor e; para caracterizar as ações de incentivo ao compartilhamento do conhecimento existentes na Empresa, foram entrevistados dois gestores. Mapeou-se as redes de amizade (KUIPERS apud MACAMBIRA, 2009) e de aconselhamento (KRACKHARDT e HANSON, 1993), por meio de um questionário adaptado de Silva (2003) e Macambira (2009). Avaliou-se a estrutura das duas redes conforme Scott (2000) e identificaram-se os atores críticos e os papéis assumidos de acordo com a classificação de Cross e Prusak (2002 apud SANTOS e BASTOS, 2007). Caracterizou-se as ações referentes ao compartilhamento do conhecimento praticadas pela Empresa com base nos modelos de Terra (2000) e de Nonaka e Takeuchi (1995). As informações referentes às redes sociais informais foram tratadas no programa UCINET em paralelo ao programa NETDRAW, que permitiram a visualização das características das redes analisadas. Os principais resultados encontrados expõem que as redes analisadas possuem um tamanho de 124 relações (amizade) e 110 relações (aconselhamento), baixa densidade (entre 5 e 6%), denotando um alto potencial de relacionamento a ser desenvolvido. É possível afirmar que os principais atores críticos das duas redes são Turquesa (nos papéis de conector central e corretor de conteúdo transacional); Rubi e Tarsito (como expansores de fronteiras). Quanto às ações de incentivo ao compartilhamento do conhecimento, verificou-se que existem ações em todas as dimensões avaliadas, porém a maioria delas ocorre de forma não-planejada. Ressaltase que o mapeamento e análise das redes sociais informais permitem a localização e visualização de forma mais clara de quem são atores críticos e dos caminhos percorridos pelo conhecimento organizacional, facilitando o compartilhamento do conhecimento.application/pdfporUniversidade Federal de Santa MariaPrograma de Pós-Graduação em AdministraçãoUFSMBRAdministraçãoRedes sociais informaisConhecimento organizacionalCompartilhamento do conhecimentoSocial networksOrganizational knowledgeSharing of knowledgeCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOAnálise de redes sociais informais e o compartilhamento do conhecimento organizacionalSocial networks analysis and sharing of the organizational knowledgeinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisCosta, Vânia Medianeira Floreshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4779320Y7Estivalete, Vania de Fátima Barroshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5Bastos, Antonio Virgilio Bittencourthttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4788027H5http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4217176U8Silva, Angelita Freitas da600200000006400300300300300da859cd3-c705-4552-b11a-72057c9325bb95b417e4-9e09-4143-bd61-63eeeb84f5eaeab6129b-e2c0-4edc-b5fc-7fdd6c607219b2ee1dc3-7a84-477e-95d9-dfc8c933a1d9info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações do UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALSILVA, ANGELITA FREITAS DA.pdfapplication/pdf2035086http://repositorio.ufsm.br/bitstream/1/4563/1/SILVA%2c%20ANGELITA%20FREITAS%20DA.pdf2d45f367d69f2d7a431d9ca3b71c809cMD51TEXTSILVA, ANGELITA FREITAS DA.pdf.txtSILVA, ANGELITA FREITAS DA.pdf.txtExtracted texttext/plain223091http://repositorio.ufsm.br/bitstream/1/4563/2/SILVA%2c%20ANGELITA%20FREITAS%20DA.pdf.txt32d3c98873d0777653ab78a07209a05bMD52THUMBNAILSILVA, ANGELITA FREITAS DA.pdf.jpgSILVA, ANGELITA FREITAS DA.pdf.jpgIM Thumbnailimage/jpeg4771http://repositorio.ufsm.br/bitstream/1/4563/3/SILVA%2c%20ANGELITA%20FREITAS%20DA.pdf.jpg0a06ba49e223da1ea5f28315453e1af7MD531/45632017-07-25 11:09:41.036oai:repositorio.ufsm.br:1/4563Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2017-07-25T14:09:41Biblioteca Digital de Teses e Dissertações do UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
dc.title.alternative.eng.fl_str_mv |
Social networks analysis and sharing of the organizational knowledge |
title |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
spellingShingle |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional Silva, Angelita Freitas da Redes sociais informais Conhecimento organizacional Compartilhamento do conhecimento Social networks Organizational knowledge Sharing of knowledge CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
title_full |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
title_fullStr |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
title_full_unstemmed |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
title_sort |
Análise de redes sociais informais e o compartilhamento do conhecimento organizacional |
author |
Silva, Angelita Freitas da |
author_facet |
Silva, Angelita Freitas da |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Costa, Vânia Medianeira Flores |
dc.contributor.advisor1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4779320Y7 |
dc.contributor.referee1.fl_str_mv |
Estivalete, Vania de Fátima Barros |
dc.contributor.referee1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5 |
dc.contributor.referee2.fl_str_mv |
Bastos, Antonio Virgilio Bittencourt |
dc.contributor.referee2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4788027H5 |
dc.contributor.authorLattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4217176U8 |
dc.contributor.author.fl_str_mv |
Silva, Angelita Freitas da |
contributor_str_mv |
Costa, Vânia Medianeira Flores Estivalete, Vania de Fátima Barros Bastos, Antonio Virgilio Bittencourt |
dc.subject.por.fl_str_mv |
Redes sociais informais Conhecimento organizacional Compartilhamento do conhecimento |
topic |
Redes sociais informais Conhecimento organizacional Compartilhamento do conhecimento Social networks Organizational knowledge Sharing of knowledge CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Social networks Organizational knowledge Sharing of knowledge |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The present work search to analyze the structure and the positioning of the actors of the social informal networks in the section of electronics of the Empresa Eliseu Kopp & Co. Ltd., to end to understand how it happens the sharing of the organizational knowledge. For this evaluation, it made use of a research descriptive, qualitative, accomplished through a case study. It is pointed out that qualitative methodologies were used for data collection and analysis of results, but the assessment of social networks requires the involvement in the measurement of quantitative aspects of relationships. To map the informal networks of the sector analyzed were questioned the 27 employees of the sector and; two managers were interviewed in order to identify incentive actions to the sharing of the knowledge existent in the Company. Friendship (KUIPERS apud MACAMBIRA, 2009) and advice (KRACKHARDT and HANSON, 1993) networks were mapped, using a questionnaire adapted from Silva (2003) and Macambira (2009). It was evaluated the structure of networks as Scott (2000) and identified the critical players and the roles assumed according to the classification of Cross and Prusak (2002 apud SANTOS and BASTOS, 2007). To identify incentive actions to the sharing of the knowledge existent in the Company, it made based on Terra (2000) and Nonaka and Takeuchi (1995). Information related to informal social networks were treated in parallel to UCINET program and NETDRAW program, which allowed a view of the characteristics of the networks analyzed. The main results state that the networks studied have a size of 124 relationships (friendship) and 110 relations (advice), low density (5 to 6%), indicating a high potential for relationships to be developed. It is possible to affirm that the main critical actors of the two nets are Turquesa (in the roles of central connector and broker transactional content) and Rubi e Tarsito (as expander borders). On incentive actions to the sharing of the knowledge existent in the Company, it was verified that actions exist in all of the appraised dimensions, however most of them happens in a no-planned way. It emphasize the mapping and analysis of the informal networks allow the location and visualization in a clearer view of who are the critical players and the paths the organizational knowledge, facilitating the sharing of knowledge. |
publishDate |
2010 |
dc.date.issued.fl_str_mv |
2010-05-21 |
dc.date.accessioned.fl_str_mv |
2017-04-06 |
dc.date.available.fl_str_mv |
2017-04-06 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
SILVA, Angelita Freitas da. Social networks analysis and sharing of the organizational knowledge. 2010. 103 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010. |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/4563 |
identifier_str_mv |
SILVA, Angelita Freitas da. Social networks analysis and sharing of the organizational knowledge. 2010. 103 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010. |
url |
http://repositorio.ufsm.br/handle/1/4563 |
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UFSM |
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BR |
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Administração |
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Universidade Federal de Santa Maria |
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