Implantação de um sistema de gestão ERP gratuito em uma empresa de pequeno porte com foco na melhoria de indicadores de desempenho da produção

• Ano de defesa: 2016
• Autor(a) principal: Marzall, Luciana Fighera
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; BR; Engenharia de Produção; UFSM; Programa de Pós-Graduação em Engenharia de Produção
• Palavras-chave em Português: Sistemas ERP de livres de código aberto; Tecnologia da informação; PCP; Pequenas empresas; Free open source ERP; Information technology; Micro and small business; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/8380

Inserted in a highly competitive market scenario, the micro and small enterprises are facing difficulties in competing with large and medium-sized organizations, offering a higher level of resources and supply information about your business. The controls on monthly revenues, production costs, overhead, taxes, payroll, interest paid among others, support the decision-making process, making this essential information in the management of an organization. But in the reality of small businesses, these data are not always clear and available in real time. In this sense, information systems help companies in the information management and can represent a competitive advantage for organizations that adopt them. The research is classified as action research with qualitative approach exploratory, with the procedure a case study. The objective is to implement a free ERP system in a small business with a focus on improving production performance indicators. We sought to determine whether the implanted system helped in improving the performance indicators, checking them before and after implementation. A free ERP was chosen, seeking to reduce the cost of buying and maintaining software, and does not use paid consultants for implementation, since the process was carried out by company employees. It was concluded that the implementation of ERP has brought progress to the company because there have been improvements in the performance indicators of production after accession to the software. The implementation of a free ERP system promoted a bolder management in a small enterprise, opening the potential for improving the results of this company.