Análise do transporte coletivo urbano com base em indicadores de qualidade

• Ano de defesa: 2008
• Autor(a) principal: Rodrigues, Marcos Antonio
• Orientador(a): Sorratini, José Aparecido
• Banca de defesa: Mello Junior, Edison , Macedo, Márcia Helena
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Uberlândia
• Programa de Pós-Graduação: Programa de Pós-graduação em Engenharia Civil
• Departamento: Engenharias
• País: BR
• Palavras-chave em Português: Transporte coletivo urbano; Nível de serviço; Indicadores de qualidade; Transportes coletivos - Uberlândia
• Palavras-chave em Inglês: Urban public transportation; Level of service; Parameters of quality
• Área do conhecimento CNPq: CNPQ::ENGENHARIAS::ENGENHARIA CIVIL
• Link de acesso: https://repositorio.ufu.br/handle/123456789/14117

This research deals with the urban public transportation by bus based on quality indicators of the service offered by the operating companies. In the city of Uberlândia, MG the system of public transportation is operated by buses in a system integrated in terminals, which is named Transportation Integrated System SIT. This research will analyze, in a technical way, this transportation based on a survey with some users and in parameters of quality of the service by using qualitative and quantitative indicators from the existing literature. Based on the opinion of the users it will be determined the level of the service offered by the operating companies in the city and it will be proposed measures to improve this level of service. It is expected that the results of the research provide a diagnosis of the quality of the transportation service that is offered in the city and can be used as subsidy in the formularization of proposals that aim to improve the service to customers and can be used by the policy makers who grant the service.