Gestão pública digital: o poder das TIC na democracia brasileira

• Ano de defesa: 2019
• Autor(a) principal: Costa, Erick Alves Duarte
• Orientador(a): Ribeiro, Antonio Carlos Andrade
• Banca de defesa: Souza, Eliane Moreira Sá De, Silva, Eduardo Moreira Da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Alfenas
• Programa de Pós-Graduação: Mestrado Profissional em Administração Pública em Rede Nacional - Profiap
• Departamento: Instituto de Ciências Sociais Aplicadas
• País: Brasil
• Palavras-chave em Português: Gestão social; TIC; Democracia; Aplicativo
• Palavras-chave em Inglês: Social management; ICT; Democracy; APP
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://repositorio.unifal-mg.edu.br/handle/123456789/1442

This paper aims to identify how Information and Communication Technology (ICT) can influence the approximation between representatives and representatives in the Brazilian public administration in order to contribute to the construction of a social and more democratic public management. Besides this main objective, the work has the following specific objectives: to investigate the national scenario in relation to the influence of ICT in the approximation between representatives and represented; identify applications in Brazil capable of providing the user with direct participation and voting power, public manager monitoring and the ability to promote communication between elected and voter; develop a digital management map to guide the effectiveness of applications in relation to participation and representation; besides proposing an ICT intervention for the municipality of Varginha as a mechanism to instrumentalize social management in the city. This research can be justified by the ability to promote reflection on the use of ICT as useful tools for improving public management, contributing to fair, transparent and efficient public administration through the participation of society. The research was conducted from October 2018 to June 2019, from the study of applications that potentially have alignment with the proposed objective. These applications offer the possibility to connect the public power (executive, legislative and their bureaucracies), directly to those who elected it, either individually or through dialogue with civil society organizations. After completing the information gathering stage, by downloading the applications aimed at including citizens in public policy decisions, the qualitative-comparative analysis technique was used to contribute to the transformation process of these collected data into results. In addition, the term analyzes of methodology, accessibility and interactivity with the user were also performed. At the end of the paper, the position of each researched application within the digital management map is presented, so that one can understand how each of the tools is characterized in relation to the capacity of participation and representation, enabling the improvement of democracy and, therefore, the consolidation of social management. However, antagonistically, none of the apps that could contribute to social management do so to the full.