Análise do ambiente de trabalho do enfermeiro de hospitais públicos

• Ano de defesa: 2015
• Autor(a) principal: Oliveira, Priscila Braga de [UNESP]
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Estadual Paulista (Unesp)
• Palavras-chave em Português: Enfermagem; Enfermeiros - Satisfação no trabalho; Ambiente de trabalho; Humanização na saúde; Hospitais - Credenciamento; Nurses - Job satisfaction
• Link de acesso: http://hdl.handle.net/11449/131869; http://www.athena.biblioteca.unesp.br/exlibris/bd/cathedra/11-11-2015/000851792.pdf

The working environment is one of the influencing factors of service quality to the user. The hospital accreditation process evaluates the quality and contributes to the achievement of excellence. Correlating the working environment with quality certification can contribute to the knowledge in this subject. Among the possibilities of identifying the working environment of health organizations the source Nursing Work Index - Revised (NWI-R) has been used in different cultures and nursing practice environments. The NWI-R was translated, adapted and validated for the Brazilian culture and called Nursing Work Index - Revised - Brazilian version (B-NWI-R). This study aims to analyze the working environment of nurses from two public hospitals, compare their environment and understand the factors related to nurses' workplace that affect the work process. A study was conducted in quantitative and qualitative approach. The quantitative research covered two cross-sectional studies in parallel, with hospital nurses between January and September 2014. Hospital A was not accredited and Hospital B was accredited (level 1). Data collection was carried through a questionnaire with labor socio-demographic data and the B-NWI-R with 57 items and four areas: autonomy, control over the working environment, doctor and nurse relationship and organizational support. The reliability of such resource was measured by Cronbach's alpha. The test was answered by 106 nurses, 50 from Hospital A and 56 from Hospital B. The qualitative research adopted the content analysis, with eight nursing managers. Data collection used audio recorded and semi-structured interviews with the guiding question: According to your perspective, what are the factors related to the nursing working environment that interfere in the working process? The interviews lasted 30 minutes. The research was approved by the Research Ethics Committee, Platform Brazil No. 23304713.4.0000.5411. The ...