Hotelaria e desenvolvimento sustentável: uma análise contemporânea à luz das práticas ambientais

• Ano de defesa: 2022
• Autor(a) principal: Maia, Carolina Ferreira Simon
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Instituto Federal de Educação Ciência e Tecnologia de Alagoas; Brasil; Campus Marechal Deodoro; Mestrado Profissional em Tecnologias Ambientais/PPGTEC
• Palavras-chave em Português: Hotel; Tecnologias verdes; Tecnologias ambientais; Hotelaria sustentável; Green technologies; Environmental technologies; Sustainable hospitality; OUTROS
• Link de acesso: https://repositorio.ifal.edu.br/handle/123456789/482

The hotel industry, important economic activity for any location exploiting tourism, generating employment and income at all levels of professional qualification, and provides opportunities for several direct and indirect jobs. In addition to this is its close relationship with the environment, revealing itself as an opportunity for competitive differentiation in its offer. At the same time, it has a high consumption of resources for its operation, the sector has recognized potential to contribute to sustainable development (SD). It can reduce its negative environment impacts and meet the demands of a market that is increasingly sensitive to these issues. The present study carried out a systematic literature review (SLR) and a survey of the actions employed by the hotel sector, with the objective of analysing the existing world literature and business scenario on the adoption of environmental practices/ technologies, considering the last five years. The methodology used was an exploratory-descriptive study, developed in two stages: (i) SRL that resulted in a portfolio of articles, enabling bibliometric and systematic analysis through the reading of the articles guided by the three dimensions of SD; and (ii) research on the sites of the largest global and Brazilian hotel chains to identify the corporate actions that are being runned on this topic. With the results, it is observed that in the recent years there has been an increase in the number of studies and initiatives related to sustainability in hotel enterprises, with the adoption of socio-environmental practices/ technologies and effective changes in their organizational cultures. A significant number of environmental certifications and organizations acting as a reference on this topic were also identified. In the business sphere, it became evident that while the hotel sector worldwide demonstrates strong commitment to sustainability, in Brazil national enterprises cannot yet be perceived as protagonists in the irreversible process of global business dynamics. If there are actions, they are not being shared with society structured and systematically. Among other possible models, the Technical Guide is presented as a Technological Technical Product (TTP) generated from this study.