O trabalho no Centro de Referência Especializado em Assistência Social (CREAS): uma leitura mediada pela psicodinâmica do trabalho

• Ano de defesa: 2021
• Autor(a) principal: Santos, Carolina Martins dos
• Orientador(a): Macêdo, Kátia Barbosa
• Banca de defesa: Lancman, Selma , Brasil, Katia Cristina Tarouquella Rodrigues , Mesquita, Simone Maria Moura , Peres, Vannuzia Leal Andrade
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de Goiás
• Programa de Pós-Graduação: Programa de Pós-Graduação STRICTO SENSU em Psicologia
• Departamento: Escola de Ciências Sociais e da Saúde
• País: Brasil
• Palavras-chave em Português: Assistência social; Centro de Referência em Assistência Social; CREAS; Clínica do trabalho; Psicodinâmica do trabalho
• Palavras-chave em Inglês: Social work; Center of Reference in Social Work; Work clinic; Psycho dynamics of work
• Área do conhecimento CNPq: Ciências Humanas; Psicologia
• Link de acesso: https://tede2.pucgoias.edu.br/handle/tede/4917

This study aspires to investigate the work done in The Center of Specialized Reference in Social Work (CREAS) in a municipality located in the Central Western Region of Brazil. The study will analyze working conditions, socio-professional relations, and the way workers mobilize themselves in order to perform their own work; that is, their subjective mobilization towards work. CREAS is a state and public unit which aims to have municipal and regional coverage, offering reference in social assistance to families and individuals in situations of risk or under violation of human rights. The help provided cannot be interrupted despite changes in policies and political alterations due to the specificity of the assistance required. It is a descriptive and exploratory case study based on the Psycho dynamics of Work approach, focused on understanding the subjective mobilization of workers towards their own work. The phases of development of this study were: document analysis and individual interviews were performed during the pre-research phase in order to identify the demand. During the research phase, six collective discussion sessions were performed with a group of nine workers, aged between 18 and 55 years. Data made it possible to analyze how the configuration of work organization in the CREAS mobilizes the health of the workers in the municipality where the study was conducted. Results point at working conditions that generate cognitive and psychological overload, intense work rhythm, and strenuously long work shifts with precarious working conditions. Those aspects impact the worker's health integrity, becoming a source of suffering in work. Being exposed to situations of psychosocial risks and vulnerability, generates mental suffering, feelings of being unsafe, and anxiety which leads to impotence towards more qualification in working skills. Those factors impact upon the worker's performance, intensifying problems caused by poor working conditions, health and life itself. Socio-professional relationships also contribute to subjective experiences, and data demonstrates that the more dysfunctional the socio-professional relationships are in CREAS, the higher the human cost will be to those workers, causing damage by dealing with conflicting aspects of interactions already established, hence the higher risk of the predominance of suffering experienced by workers. The importance of a positive sense of work to those individuals and the strategies implemented in order to alleviate all the suffering faced by the the workers who still work at CREAS is to be highlighted. The conclusion is that the studied work organization does not contribute to the emerging of the worker's creative process facing policies that implement precarious working conditions. The constitution of this space for collective discussion favored pleasurable experiences and fostered re-signification of the sense (or meaning) of work to the workers who developed more emancipation at work, as it was proposed in our methodology. Workers were able to re-think their individual strategies utilized, and also build up collective strategies. Psycho dynamics of work showed positive results to the Social Workers involved, proving the Work Clinic to be a valuable discussion space. A place for discussion where the development of collective strategies were promoted. This way, it favors adjustments in the organization, better working conditions, therefore promoting trust, cooperation and overall health to the workers involved