Centros de Referência Especializados de Assistência Social (CREAS) na cidade de São Paulo: gestão compartilhada ou terceirização de serviços?

• Ano de defesa: 2017
• Autor(a) principal: Cordeiro, Tiago Gomes
• Orientador(a): Paz, Rosangela Dias Oliveira da
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Serviço Social
• Departamento: Faculdade de Ciências Sociais
• País: Brasil
• Palavras-chave em Português: Assistência social - Política governamental > São Paulo (cidade); Centro de Referência Especializado de Assistência Social (Brasil) - CREAS; Terceirização
• Palavras-chave em Inglês: Social assistance - Government policy - São Paulo (city); Specialized Reference Center for Social Assistance (Creas); Outsourcing
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::SERVICO SOCIAL
• Link de acesso: https://tede2.pucsp.br/handle/handle/20131

This research has as its central subject the Specialized Reference Center for Social Assistance (Creas) in the context of the Brazilian National Social Assistance Policy (Pnas) and the implementation of the Single Social Assistance System (Suas) as a special social protection service of average complexity. As a whole, Suas presents advances and challenges to consolidate what were provided in the articles 203 and 204 of the Federal Constitution of 1988, in Organic Law of Social Assistance (Loas) of 1993 and in Pnas, that social assistance is a public policy of Social security and should be part of a system of guarantee of rights, provided in the Brazilian social security system. Of the advances, we highlight the federative pact, the levels of management, the secured social security and the decentralized and participative management of the federative entities. About the challenges, we mention the increase of services offered by non-governmental organizations (NGOs), the outsourcing-precariousness of part of the workers and the limits of the territory definitions, family matriciality and the definition of the division of social protections in basic and special. The characteristics and management characteristics adopted by the Municipal Department of Social Assistance and Development (Smads), in São Paulo metropolis were defined as the object of study when implementing the Creas units. As a hypothesis, it was established that, although the municipality of São Paulo possesses its particularities as a metropolis, it was an option for the Smads management to implant the Creas units together with NGOs through the Nucleus of Social Legal Protection and Psychological Support (NPJ). Once that the current format does not have shared management characteristics, but rather a highly outsourced-precarious service provider team. It was determined as a general objective to identify and analyze how has been occurring to the peculiarities and characteristics of the outsourced-precarious management of the NPJ dos Creas team in the city of São Paulo from the year 2008. The main conceptual references were: social security; Social protection; social assistance; territory; Public-private partnership; Outsourcing-precarization; Shared management; Intersectoriality; metropolis. As a methodology, the qualitative approach was adopted with bibliographical, documentary and field research, with a semi-structured interview of technicians, managers and directors of special social protection, as well as observation of the dynamics of Creas units. In this perspective, the subject becomes of great relevance since it is an unpublished study in the Program of Postgraduate Studies in Social Work of the Pontifical Catholic University of São Paulo (PUC-SP), in the thesis bank of the Coordination of Improvement of Personnel of Superior Level (Capes) and Social Learning Space (Espaso) of Smads, and is part of the Social Work, Social Policies and Social Movements area of the program. About the results achieved, we highlight Smads' choice to outsource part of the Social Assistance offerings provided in Paefi and offered in the Creas service