Análise macroergonômica do trabalho em uma indústria moveleira e sua relação com a satisfação dos colaboradores

• Ano de defesa: 2017
• Autor(a) principal: Mendes, Tássia Zanutto
• Orientador(a): Machado, Ricardo Luiz
• Banca de defesa: Ferreira, Mario César , Nalini, Lauro Eugênio Guimarães
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de Goiás
• Programa de Pós-Graduação: Programa de Pós-Graduação STRICTO SENSU em Engenharia de Produção e Sistemas
• Departamento: Escola de Engenharia::Curso de Engenharia de Produção
• País: Brasil
• Palavras-chave em Português: Ergonomia, Análise Macroergonômica do Trabalho, Satisfação do colaborador.
• Palavras-chave em Inglês: Ergonomics, Macroergonomic Analysis of Work, Satisfaction of the employees.
• Área do conhecimento CNPq: ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://tede2.pucgoias.edu.br/handle/tede/3693

This research carried out a Macroergonomic Analysis of Work - MAW in a job station, in the assembly sector of a furniture industry. The MAW consists in a method that include, simultaneously, environmental, biomechanical, cognitive, organizational and management issues involved in the work and aims to analyze the environment of work, proposing improvements through ergonomic interventions. The intention of this study was to compare the satisfaction of the employees before and after the MAW interventions. The action-research method was adopted. The results obtained was used to analyze the influence of the MAW on the satisfaction of the employees and to identify which variables influenced in the satisfaction of employees. There was an increase in employee satisfaction of 74.2% in relation to the characteristics related to the space and workplace, 36.6% in relation to the processes, tools and management applied to work and 107.8% in relation to the modification and improvements of the workbench. It is possible to conclude that the MAW allows a deep and methodical analysis respect to the diagnosis phases, analysis and proposes of solutions, besides to involve the employees in a participative approach, which contributed to a success of the interventions and to the improvement of the satisfaction.