“Facilitadores de processos”: o trabalhar do psicólogo organizacional e do trabalho no serviço público federal brasileiro

• Ano de defesa: 2023
• Autor(a) principal: Rodrigues, Adriana Azevedo Germano
• Orientador(a): Freitas, Lêda Gonçalves de
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Católica de Brasília
• Programa de Pós-Graduação: Programa Stricto Sensu em Psicologia
• Departamento: Escola de Saúde e Medicina
• País: Brasil
• Palavras-chave em Português: Psicologia organizacional; Psicodinâmica do trabalho; Neoliberalismo; Administração pública
• Palavras-chave em Inglês: Organizational psychologist; Psychodynamics of work; Neoliberalism; Public administration
• Área do conhecimento CNPq: CNPQ::CIENCIAS HUMANAS::PSICOLOGIA
• Link de acesso: https://bdtd.ucb.br:8443/jspui/handle/tede/3360

The transition from capitalism in its traditional form to neoliberalism, in the model of financial capitalism, consolidated the work’s subsumption by capital and the reinvention of domination’s forms. On one hand, the Psychodynamics of Work studies pleasure and suffering experiences, and on the other hand, managerialism, as a neoliberal operational arm, orchestrates hyperproduction. In this scenario, the prescribed work of the organizational and work psychologists (OWPs) puts them in the position of ensuring the organizational devices, calling themselves and others to perform. At the same time, precariousness has also arrived in the public service: shortage of servers, overload, expansion of outsourcing and questioning of historically established rights are examples. Acceleration, results-based management and the logic of doing more with less, in addition to scrapping the state apparatus, accentuate this scenario. With this background, this work aimed to analyze the crossings of neoliberalism in the subjective experiences of the OWPs who work in the Brazilian federal public service. For this end, an applied research was carried out, with descriptive purposes, of a qualitative nature, through semi-structured video interviews, whose corpus was submitted to the Bardin’s content analysis (2011), under the theoretical pillars already mentioned. The results, described in three manuscripts, demonstrate an adaptive bias to attend managerial agenda in traditional activities (recruitment and selection, for example), and subsidy to medical teams, managing the illness of those assisted, without intervening in potentially illness-causing factors of the work’s organization. The focus on traditional activities differs from that presented by the tender notices which, in addition to health, demonstrated the prevalence of technical-administrative routines. The suffering arising from the overload, acceleration and organizational pressure to enforce the provisions is mitigated by the defenses: denial, rationalization, collective support and jokes in the work environment, in addition to self-care, instrumentalize the suffering to maintain the productive pattern. The experience of pleasure through the sense of belonging and the recognition of usefulness are the other side of this work’s coin. Finally, the case studies showed that there was little mobilization ballast in a strong adaptation scenario, supporting the thesis that managerial power subsumes the psychologist’s work in the Brazilian public service, minimizing the subjective mobilization to transform the adversities and build mental health. The research contributes to the understanding and re-signification of the experience in people management in the contemporary public context and calls for new studies that include public employees and even the application of the work’s clinic. Finally, it is imperative to rescue work collectives and form networks of professionals to sprout a counterpsychology that actually enables the transformation of suffering—not only of professionals, but, potentially, of those assisted.