Abidestria organizacional e melhoria do desempenho em uma instituição pública de ensino superior

• Ano de defesa: 2025
• Autor(a) principal: Carolino, Sabrina Fiorotti
• Orientador(a): Gonçalves, Wellington
• Banca de defesa: Freitas, Rodrigo Randow de , Formigoni, Alexandre
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; Mestrado Profissional em Gestão Pública
• Programa de Pós-Graduação: Programa de Pós-Graduação em Gestão Pública
• Departamento: Centro de Ciências Jurídicas e Econômicas
• País: BR
• Palavras-chave em Português: Ambidestria Organizacional; Desempenho Organizacional; Instituições Públicas de Ensino Superior
• Área do conhecimento CNPq: Administração pública
• Link de acesso: http://repositorio.ufes.br/handle/10/20829

Public institutions face significant challenges due to technological advances, reduced government resources, and the complexity of social demands. In the context of Public Higher Education Institutions (PHEIs), these pressures are even more evident, considering their core missions of promoting research and offering high-quality education. Organizational ambidexterity, the ability to reconcile innovation (exploration) and efficiency (exploitation), becomes essential to overcome these challenges and improve institutional performance. This research aimed to identify the determining factors of organizational ambidexterity that impact performance in a PHEI. To this end, a literature review was conducted, which allowed us to identify dimensions and variables relevant to organizational ambidexterity related to organizational culture, strategic leadership, effective use of technology, and effective relationships. The methods and procedures adopted involved a quantitative approach, with a descriptive and cross-sectional character, using a survey applied to teaching and administrative staff in education (TAEs) who worked at the Instituto de Odontologia da UFES (IOUFES). Descriptive analyses were performed using SPSS software, and the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique was performed using SmartPLS software. The findings showed that decision-making autonomy positively influences strategic leadership, and knowledge sharing fosters the effective use of technology, both of which have a positive effect on organizational ambidexterity. On the other hand, effective relationships were not found to be relevant in the context analyzed. In addition, it was identified that organizational ambidexterity has a positive effect on the unit's performance. These findings resulted in the technical-technological product entitled “Organizational Ambidexterity and Performance Improvement in a Public Higher Education Institution,” with a detailed diagnosis of the perceptions of civil servants and practical recommendations to boost organizational ambidexterity and strengthen the management of teaching, research, and extension activities.