A transformação digital do INSS: nova era ou o fim da Previdência social?

• Ano de defesa: 2023
• Autor(a) principal: Sousa, Suany Tallita Alves de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM SERVIÇO SOCIAL
• Palavras-chave em Português: Previdência social; INSS Digital; Direitos sociais; CNPQ::CIENCIAS SOCIAIS APLICADAS::SERVICO SOCIAL
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/57189

The present research is based on discussions about social security, particularly social security in the current situation of setbacks in rights, where we have been faced with processes of productive and organizational restructuring of work with strong impacts and changes in work processes, more precisely, the effects of such offensives expressed in the changes occurring with the introduction and implementation of new technologies (INSS Digital, MY INSS, Central 135, etc.) currently experienced within the INSS and, in particular, in the Security Social Service and the rights of the population. It aims to analyze the impacts of technological restructuring in the INSS from the introduction of INSS DIGITAL, and specifically to investigate the expressions of the counter-reform process of the State in the particularity of Social Security; and Apprehend the challenges and possibilities of the new digital. As methodology, we present a study based on the dialectical method; having as research support documentary, with a quanti-qualitative approach. The main conclusion of the study is that the mechanisms established by INSS DIGITAL are detrimental to the democratization of social security rights, due, among other factors, to the unequal conditions of access to TICs for the population. The technologization of work processes at the INSS has also not yet led to speeding up processes, in addition to strongly interfering with the working conditions of workers. We therefore advocate a welfare model that is configured as a solid, solidary, collective political aimed at social justice and the rule of law.