A gestão do conhecimento como estratégia para a gestão por competências: proposta de banco de competências para o Sistema de Bibliotecas da Universidade Federal do Rio Grande do Norte

• Ano de defesa: 2023
• Autor(a) principal: Assunção, Elaine Paiva de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM GESTÃO DA INFORMAÇÃO E DO CONHECIMENTO - PPGIC
• Palavras-chave em Português: Gestão do conhecimento; Gestão por competências; Competências do bibliotecário; Biblioteca universitária; Educação continuada; CNPQ::CIENCIAS SOCIAIS APLICADAS
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/52641

Contemporary society requires from individuals to acquire new knowledge, skills and attitudes that can be configured as a competitive differential in the organizations where they are inserted. In this scenario, it emerges management models with a focus on people's intellectual capacity, such as Knowledge Management (KM) and Management by Competencies (MbyC). This study is going to investigate the contribution of KM as a strategy for MbyC, in the context of the Library System (SISBI – in Portuguese language), of the Federal University of Rio Grande do Norte (UFRN). Therefore, it presents as general objective: propose the creation of a librarians’ professional competence bank for SISBI/UFRN. With the purpose of reaching the general objective, the following specific objectives were listed: a) to identify the librarians’ main professional competences; b) describe the professional competences that need to be developed and c) point out factors that support the development of professional competences. Therefore, the quadripolar method was used as a methodology, since it is an applied research, with a descriptive purpose, with an exploratory character and a qualitative approach, in the area of Information Science, whose data was collected through semi-structured interviews carried out with fifteen librarians with a coordination role or who previously performed such role. To interpret the collected data, Bardin's content analysis was used. Finally, through the results achieved, the research culminated in an intervention proposal that proposed the creation of a librarians’ professional competence bank for SISBI/UFRN, which will enable the location of professional knowledge of librarians, constituting an important tool of KM for the aforementioned Library System, which can guide actions such as more assertive decision-making.