Lean healthcare: uma abordagem para otimização no gerenciamento de estoque farmacêutico em um hospital público

• Ano de defesa: 2021
• Autor(a) principal: Oliveira, Maiko Saturnino Cabral de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM ENGENHARIA DE PRODUÇÃO
• Palavras-chave em Português: Lean healthcare; Logística; Hospital; MCDA
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/46492

The lean healthcare methodology has been applied in healthcare institutions as a effective tool for process management and waste reduction, focusing on the review of processes based on three organizational principles: focus on the patient, time and value. This methodology enables the optimization of processes, with the use of several tools, seeking continuous improvement. Thus, this research aims to explore optimization opportunities in the management of Hospital Universitario Onofre Lopes – HUOL pharmaceutical inventory using a lean healthcare approach. A study of the entities and dynamics of the flows in question was carried out, in order to identify the main system wastes and the appropriate improvements to solve them. posteriorly, the improvements was submitted to a multi-criteria decision analysis model, who supported the decision-maker with the ordering of action plans to be implemented according to the conditions and needs of the sector. The relevance of this work is sustained when considering that in health care services, quality should be considered a factor of continuous improvement, mainly due to the high complexity characteristic of inventory management processes in the hospital environment. The development of this research, make possible to propose improvements aligned with the main needs of the system, directing the sector towards a more assertive and efficient optimization process. In addition, was observed more deeply the peculiarities involved in the implementation processes of lean approaches in hospital systems, showing its potential for optimization for complex systems, besides ways os to eliminate wastes and reduce disruptions in the supply and storage of supplies.