Implantação de mapeamento de processos de trabalho no Setor de Transporte de uma instituição federal de ensino

• Ano de defesa: 2016
• Autor(a) principal: Gissoni, Luiz Ricardo De Moura
• Orientador(a): Costa Júnior, Hélio Lemes
• Banca de defesa: Souza, Paulo Roberto Rodrigues De, Mendes, Ronã Rinston Amaury
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Alfenas
• Programa de Pós-Graduação: Mestrado Profissional em Administração Pública em Rede Nacional - Profiap
• Departamento: Instituto de Ciências Sociais Aplicadas
• País: Brasil
• Palavras-chave em Português: Mapeamento de Processos
• Palavras-chave em Inglês: Setor de Transporte; Process Mapping; Bizagi Process Modeler; Transport Sector
• Área do conhecimento CNPq: ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS
• Link de acesso: https://repositorio.unifal-mg.edu.br/handle/123456789/894

The present work identifies possible improvements in the processes of the Transport Sector of the Campus Pouso Alegre of IFSULDEMINAS and proposes an optimized alternative for this function. The identification of improvements was performed by process mapping, through Bizagi Process Modeler tool. After mapping the current work processes, they have been redesigned and improved. In this way, this study answered the question: what can be improved in the work processes in the Transport Sector of the Campus Pouso Alegre of the IFSULDEMINAS? The paper presents definitions about management in the public sector and discusses some concepts about process management. The reader is then guided to the definitions of management by process. Some concepts about process mapping are also discussed. The study was developed through readings and analyzes of books, articles, dissertations, as well as scientific journals. Action research was used as a methodological study tool with the purpose of making a survey about the activities and processes that make up this sector. Documents from the Institution were also used to verify the data needed to prepare the study. In addition, local observation was used to compose the information needed to carry out the research. After identifying existing activities and processes, proper mapping of these processes were made and then improvements were proposed, through new processes maps, with performance gain and reduction of activities.