Os processos de aprendizagem informal no local de trabalho: um estudo com técnicos-administrativos numa faculdade pública estadual

• Ano de defesa: 2014
• Autor(a) principal: Reatto, Diogo Luís
• Orientador(a): Godoy, Arilda Schmidt
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Palavras-chave em Português: aprendizagem informal nas organizações; aprendizagem nos locais de trabalho; teoria da aprendizagem social
• Palavras-chave em Inglês: informal learning in organizations; workplace learning; social learning theory
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
• Link de acesso: http://dspace.mackenzie.br/handle/10899/23457

This research is a basic interpretative and qualitative study underpinned by an interacionist and interpretative epistemological approach that aims to understand how technical - administrative employees learning experiences occur in the workplace of Araçatub a School of Dentistry/UNESP. The research question is: how do technical - administrative employees experience learning throughout their professional tasks in the workplace? . There are three big aims: (a) identify, describe and understand the informal processes used for individuals to learn their professional tasks; (b) describe and analyze the role of the social interactions that occur in the workplace, as well as the influe nce of the organizational context in informal learning; (c) analyze how the workplace context of the studied Faculty supports or raises difficulties to informal learning. The theoretical frame joins the literature about Informal Learning in the workplace with Social Learning Theory by Elkjaer, in order to understand how learning occurs in social environments. It was conducted 16 semi - structured interviews with technical - administrative employees from Academic and Administrative Technical Divisions of Araçat uba School of Dentistry/UNESP. The collected data was analyzed through qualitative data analyses strategy proposed by Flores (1994). I t was concluded that employees learn their tasks informally, by their experience and daily practice in the workplace, during the work process, making questions and exchang ing ideas with their bos ses and colleagues from the own Faculty or from other UNESP faculty , with whom they build a contributive network for informal learning. Facing new and challenging tasks in other jobs is a trigger to informal learning, such as knowing the way as the organization works and studying its internal and external set of laws . The technical - administrative employee proactive behavior encourage s these actions. The employees interactions with the social worlds and subworlds identified in the interviews evoked emotions like gratefu lness, commitment, pleasure and love in the job and by the job, which sometimes support and raise difficulties at times to informal learning. The context factors that influence informal learning in the studied organization are organizational climate, culture and layout, as well as job development expectation and the relationship between newcomers and experienced employees.