Digital transformation in hospitals: navigating the path to sustainable healthcare

Detalhes bibliográficos
Ano de defesa: 2024
Autor(a) principal: Troian, Thomas Andres
Orientador(a): Lacerda, Daniel Pacheco
Banca de defesa: Não Informado pela instituição
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: eng
Instituição de defesa: Universidade do Vale do Rio dos Sinos
Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia de Produção e Sistemas
Departamento: Escola Politécnica
País: Brasil
Palavras-chave em Português:
Digital transformation
Hospital
Service quality
Patient experience
Operational efficiency
Área do conhecimento CNPq:
ACCNPQ::Engenharias::Engenharia de Produção
Link de acesso: http://repositorio.jesuita.org.br/handle/UNISINOS/13535
Resumo: Nenhuma
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spelling 2025-03-12T19:32:22Z2025-03-12T19:32:22Z2024-12-13Submitted by Jeferson Carlos da Veiga Rodrigues (jveigar@unisinos.br) on 2025-03-12T19:32:22Z No. of bitstreams: 1 Thomas Andres Troian_.pdf: 7808251 bytes, checksum: 4560a26ec549c2e25979b3bc2b15a725 (MD5)Made available in DSpace on 2025-03-12T19:32:22Z (GMT). No. of bitstreams: 1 Thomas Andres Troian_.pdf: 7808251 bytes, checksum: 4560a26ec549c2e25979b3bc2b15a725 (MD5) Previous issue date: 2024-12-13NenhumaHealthcare organizations are facing a transformative phase driven by the widespread adoption of digital technologies. The COVID-19 pandemic has amplified the importance of digital tools in healthcare, including drug delivery, remote monitoring, and wearable devices. This shift is forcing healthcare organizations to embrace emerging technologies to meet changing patient expectations and stay competitive, while also leveraging technology to provide care to underserved populations. This study explores the digital transformation (DT) of hospitals, focusing on the technologies utilized, and the expected impacts on service quality, patient experience, and operational efficiency. The research employs a qualitative case study approach, utilizing document analysis, semi-structured interviews, and participant observation to gain in-depth insights. The findings highlight the complexity of DT in healthcare, emphasizing the need for strategic planning, robust frameworks, and collaborative efforts to address financial, personnel, and infrastructural challenges. The study also underscores the importance of cultural change and the development of digital skills to harness the full potential of digital transformation in hospitals. Overall, this work provides crucial insights for the hospital sector, informing investment decisions and structural changes to drive digital transformation and improve healthcare outcomes.Troian, Thomas Andreshttp://lattes.cnpq.br/7067915617149711http://lattes.cnpq.br/6330279254229431Lacerda, Daniel PachecoUniversidade do Vale do Rio dos SinosPrograma de Pós-Graduação em Engenharia de Produção e SistemasUnisinosBrasilEscola PolitécnicaDigital transformation in hospitals: navigating the path to sustainable healthcareACCNPQ::Engenharias::Engenharia de ProduçãoDigital transformationHospitalService qualityPatient experienceOperational efficiencyinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesishttp://repositorio.jesuita.org.br/handle/UNISINOS/13535info:eu-repo/semantics/openAccessengreponame:Repositório Institucional da UNISINOS (RBDU Repositório Digital da Biblioteca da Unisinos)instname:Universidade do Vale do Rio dos Sinos (UNISINOS)instacron:UNISINOSLICENSElicense.txtlicense.txttext/plain; charset=utf-82175http://repositorio.jesuita.org.br/bitstream/UNISINOS/13535/2/license.txt320e21f23402402ac4988605e1edd177MD52ORIGINALThomas Andres Troian_.pdfThomas Andres Troian_.pdfapplication/pdf7808251http://repositorio.jesuita.org.br/bitstream/UNISINOS/13535/1/Thomas+Andres+Troian_.pdf4560a26ec549c2e25979b3bc2b15a725MD51UNISINOS/135352025-03-12 16:34:19.48oai:www.repositorio.jesuita.org.br:UNISINOS/13535Ck5PVEE6IENPTE9RVUUgQVFVSSBBIFNVQSBQUsOTUFJJQSBMSUNFTsOHQQoKRXN0YSBsaWNlbsOnYSBkZSBleGVtcGxvIMOpIGZvcm5lY2lkYSBhcGVuYXMgcGFyYSBmaW5zIGluZm9ybWF0aXZvcy4KCkxpY2Vuw6dhIERFIERJU1RSSUJVScOHw4NPIE7Dg08tRVhDTFVTSVZBCgpDb20gYSBhcHJlc2VudGHDp8OjbyBkZXN0YSBsaWNlbsOnYSwgdm9jw6ogKG8gYXV0b3IgKGVzKSBvdSBvIHRpdHVsYXIgZG9zIGRpcmVpdG9zIGRlIGF1dG9yKSBjb25jZWRlIMOgIApVbml2ZXJzaWRhZGUgZG8gVmFsZSBkbyBSaW8gZG9zIFNpbm9zIChVTklTSU5PUykgbyBkaXJlaXRvIG7Do28tZXhjbHVzaXZvIGRlIHJlcHJvZHV6aXIsICB0cmFkdXppciAoY29uZm9ybWUgZGVmaW5pZG8gYWJhaXhvKSwgZS9vdSAKZGlzdHJpYnVpciBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhw6fDo28gKGluY2x1aW5kbyBvIHJlc3VtbykgcG9yIHRvZG8gbyBtdW5kbyBubyBmb3JtYXRvIGltcHJlc3NvIGUgZWxldHLDtG5pY28gZSAKZW0gcXVhbHF1ZXIgbWVpbywgaW5jbHVpbmRvIG9zIGZvcm1hdG9zIMOhdWRpbyBvdSB2w61kZW8uCgpWb2PDqiBjb25jb3JkYSBxdWUgYSBTaWdsYSBkZSBVbml2ZXJzaWRhZGUgcG9kZSwgc2VtIGFsdGVyYXIgbyBjb250ZcO6ZG8sIHRyYW5zcG9yIGEgc3VhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyAKcGFyYSBxdWFscXVlciBtZWlvIG91IGZvcm1hdG8gcGFyYSBmaW5zIGRlIHByZXNlcnZhw6fDo28uCgpWb2PDqiB0YW1iw6ltIGNvbmNvcmRhIHF1ZSBhIFNpZ2xhIGRlIFVuaXZlcnNpZGFkZSBwb2RlIG1hbnRlciBtYWlzIGRlIHVtYSBjw7NwaWEgYSBzdWEgdGVzZSBvdSAKZGlzc2VydGHDp8OjbyBwYXJhIGZpbnMgZGUgc2VndXJhbsOnYSwgYmFjay11cCBlIHByZXNlcnZhw6fDo28uCgpWb2PDqiBkZWNsYXJhIHF1ZSBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhw6fDo28gw6kgb3JpZ2luYWwgZSBxdWUgdm9jw6ogdGVtIG8gcG9kZXIgZGUgY29uY2VkZXIgb3MgZGlyZWl0b3MgY29udGlkb3MgCm5lc3RhIGxpY2Vuw6dhLiBWb2PDqiB0YW1iw6ltIGRlY2xhcmEgcXVlIG8gZGVww7NzaXRvIGRhIHN1YSB0ZXNlIG91IGRpc3NlcnRhw6fDo28gbsOjbywgcXVlIHNlamEgZGUgc2V1IApjb25oZWNpbWVudG8sIGluZnJpbmdlIGRpcmVpdG9zIGF1dG9yYWlzIGRlIG5pbmd1w6ltLgoKQ2FzbyBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhw6fDo28gY29udGVuaGEgbWF0ZXJpYWwgcXVlIHZvY8OqIG7Do28gcG9zc3VpIGEgdGl0dWxhcmlkYWRlIGRvcyBkaXJlaXRvcyBhdXRvcmFpcywgdm9jw6ogCmRlY2xhcmEgcXVlIG9idGV2ZSBhIHBlcm1pc3PDo28gaXJyZXN0cml0YSBkbyBkZXRlbnRvciBkb3MgZGlyZWl0b3MgYXV0b3JhaXMgcGFyYSBjb25jZWRlciDDoCBTaWdsYSBkZSBVbml2ZXJzaWRhZGUgCm9zIGRpcmVpdG9zIGFwcmVzZW50YWRvcyBuZXN0YSBsaWNlbsOnYSwgZSBxdWUgZXNzZSBtYXRlcmlhbCBkZSBwcm9wcmllZGFkZSBkZSB0ZXJjZWlyb3MgZXN0w6EgY2xhcmFtZW50ZSAKaWRlbnRpZmljYWRvIGUgcmVjb25oZWNpZG8gbm8gdGV4dG8gb3Ugbm8gY29udGXDumRvIGRhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyBvcmEgZGVwb3NpdGFkYS4KCkNBU08gQSBURVNFIE9VIERJU1NFUlRBw4fDg08gT1JBIERFUE9TSVRBREEgVEVOSEEgU0lETyBSRVNVTFRBRE8gREUgVU0gUEFUUk9Dw41OSU8gT1UgCkFQT0lPIERFIFVNQSBBR8OKTkNJQSBERSBGT01FTlRPIE9VIE9VVFJPIE9SR0FOSVNNTyBRVUUgTsODTyBTRUpBIEEgU0lHTEEgREUgClVOSVZFUlNJREFERSwgVk9Dw4ogREVDTEFSQSBRVUUgUkVTUEVJVE9VIFRPRE9TIEUgUVVBSVNRVUVSIERJUkVJVE9TIERFIFJFVklTw4NPIENPTU8gClRBTULDiU0gQVMgREVNQUlTIE9CUklHQcOHw5VFUyBFWElHSURBUyBQT1IgQ09OVFJBVE8gT1UgQUNPUkRPLgoKQSBTaWdsYSBkZSBVbml2ZXJzaWRhZGUgc2UgY29tcHJvbWV0ZSBhIGlkZW50aWZpY2FyIGNsYXJhbWVudGUgbyBzZXUgbm9tZSAocykgb3UgbyhzKSBub21lKHMpIGRvKHMpIApkZXRlbnRvcihlcykgZG9zIGRpcmVpdG9zIGF1dG9yYWlzIGRhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbywgZSBuw6NvIGZhcsOhIHF1YWxxdWVyIGFsdGVyYcOnw6NvLCBhbMOpbSBkYXF1ZWxhcyAKY29uY2VkaWRhcyBwb3IgZXN0YSBsaWNlbsOnYS4KBiblioteca Digital de Teses e DissertaçõesPRIhttp://www.repositorio.jesuita.org.br/oai/requestmaicons@unisinos.br ||dspace@unisinos.bropendoar:2025-03-12T19:34:19Repositório Institucional da UNISINOS (RBDU Repositório Digital da Biblioteca da Unisinos) - Universidade do Vale do Rio dos Sinos (UNISINOS)false
dc.title.pt_BR.fl_str_mv Digital transformation in hospitals: navigating the path to sustainable healthcare
title Digital transformation in hospitals: navigating the path to sustainable healthcare
spellingShingle Digital transformation in hospitals: navigating the path to sustainable healthcare
Troian, Thomas Andres
ACCNPQ::Engenharias::Engenharia de Produção
Digital transformation
Hospital
Service quality
Patient experience
Operational efficiency
title_short Digital transformation in hospitals: navigating the path to sustainable healthcare
title_full Digital transformation in hospitals: navigating the path to sustainable healthcare
title_fullStr Digital transformation in hospitals: navigating the path to sustainable healthcare
title_full_unstemmed Digital transformation in hospitals: navigating the path to sustainable healthcare
title_sort Digital transformation in hospitals: navigating the path to sustainable healthcare
author Troian, Thomas Andres
author_facet Troian, Thomas Andres
author_role author
dc.contributor.authorLattes.pt_BR.fl_str_mv http://lattes.cnpq.br/7067915617149711
dc.contributor.advisorLattes.pt_BR.fl_str_mv http://lattes.cnpq.br/6330279254229431
dc.contributor.author.fl_str_mv Troian, Thomas Andres
dc.contributor.advisor1.fl_str_mv Lacerda, Daniel Pacheco
contributor_str_mv Lacerda, Daniel Pacheco
dc.subject.cnpq.fl_str_mv ACCNPQ::Engenharias::Engenharia de Produção
topic ACCNPQ::Engenharias::Engenharia de Produção
Digital transformation
Hospital
Service quality
Patient experience
Operational efficiency
dc.subject.por.fl_str_mv Digital transformation
Hospital
Service quality
Patient experience
Operational efficiency
description Nenhuma
publishDate 2024
dc.date.issued.fl_str_mv 2024-12-13
dc.date.accessioned.fl_str_mv 2025-03-12T19:32:22Z
dc.date.available.fl_str_mv 2025-03-12T19:32:22Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://repositorio.jesuita.org.br/handle/UNISINOS/13535
url http://repositorio.jesuita.org.br/handle/UNISINOS/13535
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade do Vale do Rio dos Sinos
dc.publisher.program.fl_str_mv Programa de Pós-Graduação em Engenharia de Produção e Sistemas
dc.publisher.initials.fl_str_mv Unisinos
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Escola Politécnica
publisher.none.fl_str_mv Universidade do Vale do Rio dos Sinos
dc.source.none.fl_str_mv reponame:Repositório Institucional da UNISINOS (RBDU Repositório Digital da Biblioteca da Unisinos)
instname:Universidade do Vale do Rio dos Sinos (UNISINOS)
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