Planejamento da qualidade em agroindústrias de pequena escala

• Ano de defesa: 2013
• Autor(a) principal: Baldow, Sthefann Guimarães
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Mestrado em Ciência e Tecnologia de Alimentos; Centro de Ciências Agrárias e Engenharias; UFES; Programa de Pós-Graduação em Ciência e Tecnologia de Alimentos
• Palavras-chave em Português: Total quality managemen; Food – Agroindustry; Agroindustry – Venda Nova do Imigrante (ES); Agroindústria - Alimentos; Gestão da qualidade total; Agroindústria - Venda Nova do Imigrante (ES); Ciência e Tecnologia de Alimentos; 664
• Link de acesso: http://repositorio.ufes.br/handle/10/4907

Small agroindustries need quality management systems accordingly to their characteristics and limitations regarding finance and structural resources,. These systems ought to improve procedures and the quality of products. Quality management processes head industries to enhance their production system, which pose an important role towards better market competitiveness. Therefore, this work tested a methodology to implant a quality planning system in small agroindustries on Espírito Santo state mountainous region. Three agroindustries were chosen together with INCAPER technicians. Firstly, the organizations were characterized verifying GMP and standard operating procedures requirements in the production sector and by semi-structured questionnaires applied to workers in order to check their knowledge regarding quality management practices. This diagnosis pointed incongruities in the agroindustries related to hygienic and sanitary procedures established by law, such as: absence of qualified professionals and standard procedures for processing raw material; no monitoring of production; inexistence of microbiological and physicochemical analysis of raw material and final products. Hence, quality teams were formed to apply the methodology by means of trainings related to quality management, quality planning and security in food production. A production line was chosen in each industry by the quality teams that were guided to employ the following tools: verification sheet, flowchart, histogram and control letters. Amongst three agroindustries, two had collected data in the selected production line and proceeded to data analysis using the tools aforementioned. At the end of this activity the teams evaluated that the quality planning process was adequate for the organization actual conditions, and concluded that those tasks can contribute to improve their products quality. However, the interest in continuing the actions towards quality improvement was observed only in one industry, which demonstrated interest in applying the quality procedures to other production lines. The absence of qualified professionals along with the multitasks profile of leaders and accumulation of functions were raised as the main factors that impose barriers to adoption of quality planning practices. Also, more commitment and interest by management positions is fundamental to implant the proposed activities.