Modelo multicritério para escolha de softwares de apoio à gestão de escritórios contábeis

• Ano de defesa: 2024
• Autor(a) principal: Sena, Karinne Lucena de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; Programa de Pós-graduação em Engenharia de Produção; Centro de Tecnologia
• Palavras-chave em Português: Modelos de decisão multicritério (MCDA); FITradeoff; Contabilidade; Multi-criteria decision Analysis (MCDA); Accounting
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/60369

The importance of choosing the right accounting software for accounting firms goes beyond optimizing operations and improving the quality of accounting services, as it also has a direct influence on reducing costs, mitigating risks and improving customer satisfaction. Given the strategic importance of this selection, it is crucial to adopt a structured and well-founded approach when choosing accounting software. This paper proposes the development of a model to assist in the selection of accounting software for companies, using theValue-Focused Thinking(VFT) methodology in conjunction with the FITradeoff decision support method. The research was conducted by applying the model to a medium-sized accounting firm located in Natal/RN. The model developed considered 10 criteria and 4 alternatives, representing the accounting software on the market, which was used in the application with the company's operational manager. As a result, the model offered the optimum software solution that best aligned with the organization's profile, demonstrating high robustness in the proposed model according to the result of 81.90% of the sensitivity analysis, as well as being validated by both the decision-maker and the organization's board of directors